At a Glance
- Tasks: Welcome visitors, lead tours, and support events at Forty Hall.
- Company: Join a vibrant team at a historic cultural venue.
- Benefits: Enjoy generous leave, pension scheme, and career development opportunities.
- Other info: Flexible working with a mix of remote and office-based tasks.
- Why this job: Make a difference in visitor experiences while working in a beautiful heritage site.
- Qualifications: Experience in heritage or cultural venues is essential.
The predicted salary is between 30288 - 32070 £ per year.
Forty Hall Front of House Assistant SC4 (Thursday-Sunday)
Reference Number: EAC-002568
Salary: Scale 4 £30,288 - £32,070
Advert closing date: 20/05/2026
Department: Environment and Communities
Location: Forty Hall
Contract type: Fixed Term / Secondment
Division: Forty Hall Operations Team
Hours Per Week: 29
Contract End Date: 01/05/2027
Key Responsibilities
- Acting as the first point of contact for visitors in person, by phone or email, offering a warm and inclusive welcome and providing clear, accurate information.
- Supporting the reception area, events, hires, and gift shop (both in‑person and online).
- Leading guided tours of the Hall, focusing on its heritage and venue hire opportunities.
- Monitoring the site, supporting maintenance tasks, and liaising with contractors as required.
- Supervising casual staff and volunteers during your shifts.
- Collaborating with the wider Forty Hall team to enhance the visitor experience, grow our audiences, and support commercial use of the venue.
Ideal Candidate
This role is ideal for someone with a strong track record of delivering exceptional visitor and customer experience within a heritage or cultural venue. You must have experience in Heritage, Arts or Cultural Venues. Unfortunately, without this experience we cannot consider you for this position.
Role Details
- Role: Forty Hall Front of House Assistant
- Hours: 29 per week, Thursday – Sunday (Includes regular weekend, evening and Bank Holiday work)
- Overtime: No additional payment, however Time Off in Lieu (TOIL) can be arranged
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax‑free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
Forty Hall Assistant - Part time in Enfield employer: Enfield Council and Housing Gateway Ltd
Forty Hall is an exceptional employer that prioritises a warm and inclusive work culture, making it an ideal place for those passionate about heritage and visitor experience. With generous benefits including up to 32 days of annual leave, a robust pension scheme, and opportunities for career development, employees are supported in both their professional growth and personal well-being. Located in a vibrant cultural setting, the role offers unique experiences in engaging with the community and enhancing the visitor journey.
Contact Details:
Enfield Council and Housing Gateway Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Forty Hall Assistant - Part time in Enfield
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Forty Hall and soak in its vibe. Familiarising yourself with the place will help you speak confidently about how you can enhance the visitor experience.
✨Tip Number 2
Practice your people skills! Since this role is all about providing a warm welcome, think of examples from your past experiences where you've gone above and beyond for customers. We want to see that passion for exceptional service!
✨Tip Number 3
Network like a pro! Reach out to current or former staff at Forty Hall through LinkedIn or local community groups. They can give you insider tips on what it’s really like working there and what the team values most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Forty Hall.
We think you need these skills to ace Forty Hall Assistant - Part time in Enfield
Some tips for your application 🫡
Show Your Passion for Heritage:When writing your application, let your love for heritage and cultural venues shine through. We want to see how your experiences align with our mission at Forty Hall, so share specific examples that highlight your enthusiasm and commitment.
Tailor Your Application:Make sure to customise your application to fit the role of Front of House Assistant. Use keywords from the job description and relate your past experiences directly to the responsibilities listed. This helps us see why you’re the perfect fit!
Be Personable and Warm:Since this role involves welcoming visitors, your written application should reflect a friendly and approachable tone. We’re looking for someone who can create a welcoming atmosphere, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Enfield Council and Housing Gateway Ltd
✨Know Your Venue
Before the interview, make sure you research Forty Hall thoroughly. Familiarise yourself with its history, key events, and the types of tours offered. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional visitor experience, be ready to share specific examples from your past roles in heritage or cultural venues. Highlight situations where you went above and beyond for a customer or resolved a challenging situation effectively.
✨Prepare for Teamwork Questions
Collaboration is key at Forty Hall, so expect questions about working with others. Think of examples where you successfully worked as part of a team, supervised staff or volunteers, and contributed to a positive environment. This will demonstrate your ability to fit into their team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the venue. You might ask about upcoming events, how they measure visitor satisfaction, or what opportunities there are for professional development within the team.
