At a Glance
- Tasks: Join our Helpdesk team to schedule engineers and manage service requests.
- Company: Reputable facilities maintenance company in Newcastle/Hebburn.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Be part of a dynamic team delivering top-notch customer service.
- Qualifications: Experience in Helpdesk roles and familiarity with Job Logic CAFM system preferred.
The predicted salary is between 31500 - 38500 £ per year.
An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Newcastle/Hebburn Office, as part of our Helpdesk team.
Experience in Helpdesk Facility’s role is preferred.
The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts managers, suppliers and clients to offer our high standards of customer service and SLA's across our company.
The post holder will support a maintenance operation by receiving and dispatching service requests, updating both internal Job Logic CAFM and client systems, administering procurement, producing high quality documentation.
- Effective and courteous handling of customer queries and service requests.
- Experience with Job Logic CAFM system
- Fast and accurate generation, and closure, of reactive work orders on the site-based maintenance personal management system.
- Generation and closure of scheduled work orders, on a weekly basis.
- Production of high quality MS Word based documentation, from limited specification and within tight timelines.
- Accurate logging of purchase orders and filing of associated documentation
- Updating in-house systems and external systems.
- Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis.
- Managing inbox efficiently on daily basis. Constant liaison with engineers and subcontractors via phone/email.
- #J-18808-Ljbffr
Help Desk/PPM Administrator in Hebburn employer: Enertech FM
Join our dynamic team at a well-established facilities maintenance company in Newcastle/Hebburn, where we prioritise employee growth and a supportive work culture. As a Help Desk/PPM Administrator, you'll benefit from a collaborative environment that values high standards of customer service, alongside opportunities for professional development and skill enhancement. Enjoy the unique advantage of working in a reputable firm that is committed to excellence and innovation in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk/PPM Administrator in Hebburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enertech FM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enertech FM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk/PPM Administrator in Hebburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enertech FM:Your cover letter is your chance to shine! Tell us why you want to work at Enertech FM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enertech FM!
How to prepare for a job interview at Enertech FM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
