Quality Manager in Cramlington

Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

We are seeking an experienced Quality Manager to join our team on a permanent basis, supporting our team in Cramlington, onsite 5 days per week. The Quality Manager is responsible for the strategic planning, development, implementation, and ongoing management of Enerpac UK’s Quality Management System (QMS). This role ensures compliance with quality policies, procedures, and standards at site, regional, and global levels, while driving continuous improvement initiatives to strengthen the effectiveness and maturity of the QMS across the organisation.

Job Duties and Responsibilities

• Develop, maintain, and continuously improve the QMS; creating and updating documentation to reflect operational changes, site‑specific needs, and industry best practices.
• Establish and monitor strategic quality objectives and performance targets; lead site initiatives to address underperformance and improve key performance indicators.
• Ensure ISO 9001 requirements are clearly communicated, understood, and consistently applied throughout the organisation.
• Lead and contribute to regional management reviews to drive continuous improvement of the QMS.
• Ensure supplier, internal, and customer quality issues are accurately reported and managed within the Qualityze system.
• Oversee the timely closure of all product quality non‑conformances and corrective and preventive actions (CAPAs).
• Maintain effective communication channels to report progress on non‑conformance resolution to internal and external stakeholders.
• Act as the escalation point for customer quality non‑conformances.
• Serve as Qualityze system administrator and contribute to software enhancements that improve business efficiency.
• Actively promote safety awareness and continuous improvement, identifying opportunities to drive change, increase efficiency, and deliver results while maintaining compliance.
• Represent the company professionally at all times, adhering to company policies, procedures, and safety standards; serve as a role model and ambassador for health and safety excellence.
• Effectively influence, develop, and train employees to strengthen a culture of quality and continuous improvement.

Skills and Competencies

• Strong working knowledge of APQP, PPAP, MSA, FMEA, Control Plans, SPC, and 8D methodologies.
• Excellent verbal and written communication skills, with the ability to engage effectively at all organisational levels.
• Demonstrated strong problem‑solving and analytical skills.
• Outstanding facilitation, training, communication, and presentation abilities; positive, persuasive, and motivating leadership style.
• Proficient report‑writing and presentation skills using Microsoft Office applications.
• Self‑motivated, well‑organized, and an effective time manager with a collaborative team‑oriented approach.
• Assertive yet diplomatic, with a strong understanding of business and commercial priorities.
• Proven ability to work cross‑functionally and within global, multicultural teams.
• Capable of managing multiple priorities under tight deadlines.

Education and Experience

• Minimum of 5 years’ experience implementing quality systems, with a proven ability to develop, train, and coach employees in a quality‑driven environment.
• Extensive experience managing ISO 9001 systems, including Lead Auditor experience or certification.
• ISO 9001 Internal Auditor certification or willingness to obtain Lead Auditor certification.

Work Benefits

• Engagement with Employee Resource Groups which can provide leadership and networking opportunities.
• Competitive salary, performance incentives, and benefits package.
• Community Outreach programs embedded in the Company’s culture.