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For Companies At a Glance
- Tasks: Manage customer orders and provide support as the main contact for clients.
- Company: Enerpac Tool Group values diversity and innovation in a collaborative environment.
- Benefits: Enjoy a supportive workplace culture with opportunities for professional growth.
- Why this job: Join a team that champions inclusivity and drives impactful solutions globally.
- Qualifications: 5 years of experience in customer service; strong communication skills required.
- Other info: This is a maternity cover role, offering a chance to make a difference.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal.
Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward. Enabling us to continue to develop innovative new products that work under the most challenging conditions anywhere in the world.
To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all.
Business Contribution:
This role is a month FTC to cover maternity leave. The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish. The Customer Service representative is the main point of contact for all customers.
Key Responsibilities:
q A main point of contact for all customers
q Manage/co-ordinate the order process
q Prepare & produce professional quotations
q Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk
q Active follow-up of outstanding quotes
q As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients
q Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
q Generate & check reports for the status of orders on a regular basis
q Progress outstanding orders on the system
q Receive & respond to all customer complaints & to follow the customer complaint procedure
q Liaise with the accounts department regarding customer credit issues
q Manage office phone calls in coordination with the other team members of the Customer Service
q Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
q Initiate and support local marketing initiatives
q Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force
q Organize customer activities in agreement with the direct manager
q All other activities related to the day-to-day business or to improve the business
q Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement
q Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times
Required Capabilities:
q A minimum of 5 years’ experience in a similar position, commercial acumen is needed
q Technical affinity would be a plus
q Languages: English – essential fluent oral & written, other languages are benefit
q Strong interpersonal skills, works and communicates well with internal colleagues and external customers
q Energetic and proactive initiator; must present a professional and articulate image
q Able to work to deadlines; excellent organizational skills
q Works well with minimal supervision; self-discipline and motivation
q Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial
Customer Service Representative (Maternity Cover) employer: Enerpac Tool Group
Contact Detail:
Enerpac Tool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Enerpac's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and managing orders. Be prepared to share examples of how you've successfully navigated challenging customer interactions in the past.
✨Tip Number 3
Network with current or former employees of Enerpac if possible. They can provide valuable insights into the company culture and expectations for the Customer Service Representative role.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and any relevant software. Highlighting your technical skills will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Customer Service Representative (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required capabilities. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to manage customer relationships and coordinate processes effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Enerpac Tool Group
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled customer complaints or difficult situations, as this role requires strong interpersonal skills.
✨Demonstrate Your Organisational Abilities
Since the role involves managing the order process from start to finish, it's crucial to demonstrate your organisational skills. Share examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
✨Familiarise Yourself with the Company
Research Enerpac Tool Group and understand their products and culture. Being able to speak about the company’s values and how you align with them will show your genuine interest in the position and the organisation.
✨Prepare for Technical Questions
Given that a technical affinity is a plus for this role, be ready to answer questions related to the tools and products the company offers. Brush up on relevant technical knowledge that could be beneficial in your role as a Customer Service Representative.
