At a Glance
- Tasks: Provide top-notch customer service in the electricity industry, resolving issues and inquiries.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Fully remote work, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Make a difference by helping customers navigate their electricity needs.
- Qualifications: Bilingual skills and previous call centre experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
This position is responsible for providing service to customers in the Electricity industry.
Essential Duties/Responsibilities:
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and re-connection requests
- Enroll customers and resolve enrollment issues
- Initiate collection activity on past due accounts and process disconnection and re-connection requests
- Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Skills/Knowledge/Abilities:
- Bilingual (English/Spanish) Required
- Outstanding phone etiquette and polished communication skills (written and verbal)
- Excellent listening skills
- Ability to maintain a calm demeanor when dealing with agitated customers
- Attentive to detail and committed to high quality customer service
- Strong quantitative, analytical, and problem solving skills
- Willingness to identify problems and suggest process improvements
- Proficiency in Windows environment and MS Word and Excel applications
- Comfortable in a fast paced environment where change is commonplace
Experience:
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
- Experience within the retail electricity industry strongly preferred
- Experience in similar markets such as utilities, telecom, or cable preferred
Customer Experience Agent - Fully Remote in Southport employer: Energywell Resources
As a fully remote employer in the Electricity industry, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and growth. Our commitment to professional development is matched by our dedication to providing exceptional customer service, making this an ideal environment for those looking to make a meaningful impact while enjoying the flexibility of remote work. Join us to be part of a team that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Agent - Fully Remote in Southport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energywell Resources. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energywell Resources before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Agent - Fully Remote in Southport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energywell Resources:Your cover letter is your chance to shine! Tell us why you want to work at Energywell Resources specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energywell Resources!
How to prepare for a job interview at Energywell Resources
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
