Maximo Support Analyst

Description

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the Role:

As a Maximo Support Analyst, you will play a vital role in supporting and enhancing our clients’ asset management systems during a major Maximo upgrade. You’ll work closely with internal teams, external vendors, and end-users to ensure Maximo operates effectively, securely, and in line with business needs.

As the Maximo Support Analyst, you will:

• Provide technical support, maintenance, and administration for Maximo, including configuration, testing, troubleshooting, bug fixes, and managing enhancement requests.
• Collaborate with cross-functional teams to understand business requirements and deliver effective solutions within the Maximo platform.
• Support the development, testing, and deployment of Maximo customisations, integrations, data loads, and release management activities.
• Conduct data analysis and produce reports using Maximo reporting tools.
• Ensure Maximo configurations comply with industry standards, best practices, and security requirements.

Requirements

• Experience in Maximo configuration, administration, and support, including application installation and integration.

• Knowledge of data feeds, automation scripts, data loading (MIF), reporting, security, and release management.
• Good understanding of Windows operating systems (client and server), licensing services, and IT change management processes.
• Familiarity with working in ITIL environments and applying best practices.
• Strong communication and interpersonal skills, with the ability to engage confidently with colleagues, partners, and stakeholders at all levels.
• A customer-focused, solutions-driven approach with the ability to manage multiple priorities and solve problems effectively.
• A proactive attitude and a willingness to stay current with emerging technologies and ways of working.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here\’s what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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