At a Glance
- Tasks: Help customers with their queries and promote zero carbon living solutions.
- Company: OVO is on a mission to tackle the climate crisis through innovative energy solutions.
- Benefits: Enjoy 34 days holiday, flexible pay, and health perks like gym memberships and private medical insurance.
- Other info: Flexible working options available; must be within 30 miles of Glasgow or Bristol.
- Why this job: Join a fun, rewarding team focused on sustainability and making a real impact.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
The predicted salary is between 24308 - 25940 £ per year.
Role OVO-view
Location: Glasgow or Bristol (information on start dates below)
Team: OVO Care, Account Management
Salary banding: Starting base salary of £24,308 which will increase to £25,940 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!
Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous
Working pattern:Full time - 37 hours per week(Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)
Sponsorship: We are unable to offer sponsorship for this role.
This role in 3 words: Fun, rewarding, customer-centric
Top 3 qualities for this role: Communication, great teammate, creative thinking
Start dates :
Glasgow:4th August & 11th August & 18th August
Bristol:4th August
If you have had a break in your career or reduced work due to menopause symptoms & are looking to make a return, we are offering free, expert support, including workshops and coaching. Please reach out viaRevive & Thrive | The People Portfolioto find out more and express interest
Where you’ll work:
At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.
For this role, you\'ll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub 2 times per week.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity\'s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That\'s why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.
We\'re working together in squads with the same zero-carbon goal in mind; it\'s not just a way of working - it\'s a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.
With Plan Zero at front of mind, we\'re all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.
We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future.
This role in a nutshell:
As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, whatsapp and emails.
Your key outcomes will be:
- Engaging with OVO’s customers, communicating with passion across phone, email and web chat contacts
- Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact
- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad
- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad
- Autonomously manage your day, ensuring the overall objectives of the squad are achieved
- Prepare, attend and actively contribute at squad meetings as appropriate
- Identify and implement continuous improvement efforts in both squad ways of working and customer experience
- Be an OVO ambassador, promoting our range of products & services to customers
- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living
- Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products
You’ll be successfulin this role at OVO if you…
- Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.
- Demonstrate our OVO values and be an advocate of Plan Zero.
- Have experience of cross selling
- Enjoy working as part of a team but also thrive independently
Let’s talk about what’s in it for you
As well as a base salary of £24,308 which rises to £25,940 after probation. You’ll be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.
For your commuteNab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It\'s up to you.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
#J-18808-LjbffrCustomer Service Advisor (Zero Carbon Living) in Bristol employer: Energy Vault
At OVO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and innovation while tackling the climate crisis. With competitive salaries, extensive benefits including 34 days of holiday, and a commitment to employee growth through diverse Belonging Networks, we empower our staff to thrive both personally and professionally in our Glasgow or Bristol hubs. Join us in making a meaningful impact as we work together towards a zero-carbon future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Zero Carbon Living) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Vault. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Vault before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Zero Carbon Living) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Vault:Your cover letter is your chance to shine! Tell us why you want to work at Energy Vault specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Vault!
How to prepare for a job interview at Energy Vault
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
