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- Tasks: Help customers resolve debts and install SMART meters while providing excellent service.
- Company: Join E.ON's Field Debt Solutions team, dedicated to customer support and energy efficiency.
- Benefits: Enjoy flexible hours, training, a vehicle, and the chance to earn extra through rewards.
- Why this job: Experience variety, independence, and job satisfaction while making a positive impact on people's lives.
- Qualifications: Must be SMART Meter & Dual Fuel trained with customer-facing experience and a valid driving license.
- Other info: No set shifts allow you to balance work with life; optional overtime available.
The predicted salary is between 30000 - 42000 £ per year.
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
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Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
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Planning efficient routes to reduce carbon footprint.
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Carrying out investigations, collating evidence and obtaining information.
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Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
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Exchanging meters to SMART Pay as You Go or Classic Prepayment.
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Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
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Recording job information using the appropriate paperwork or electronic equipment.
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Reporting Health & Safety risks or customer vulnerability.
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A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
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MOCOPA/CMA1/MET2.
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SMART Meter & Dual Fuel trained.
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Previous experience gained within a customer facing role.
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Live within the area and happy to travel.
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Excellent verbal communication and negotiation skills.
SMART Meter Engineer Support Agent - Dual Fuel employer: Energy & Utility Skills Group
Contact Detail:
Energy & Utility Skills Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel
✨Tip Number 1
Make sure to highlight your experience with SMART meters and dual fuel systems during the interview. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will demonstrate your problem-solving skills and customer service expertise.
✨Tip Number 2
Familiarize yourself with the latest trends in energy consumption and debt resolution strategies. Showing that you are knowledgeable about the industry will set you apart and show your commitment to helping customers effectively.
✨Tip Number 3
Practice your verbal communication and negotiation skills. Since this role involves face-to-face interactions with customers, being able to communicate clearly and empathetically will be crucial in building trust and resolving issues.
✨Tip Number 4
Be ready to discuss how you would plan efficient routes to minimize carbon footprints. This shows that you not only care about customer service but also about environmental responsibility, which aligns with the values of our Field Debt Solutions team.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Meter Engineer, particularly with SMART meters and dual fuel systems. Mention any specific training or certifications you have, such as MOCOPA, CMA1, or MET2.
Showcase Customer Service Skills: Since the role involves delivering excellent customer service, provide examples of how you've successfully helped customers in previous roles. Highlight your verbal communication and negotiation skills.
Demonstrate Flexibility and Independence: Discuss your ability to work independently and manage your time effectively. Mention any previous experiences where you had to plan your own routes or schedules.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Use similar language to show that you understand the role and its expectations.
How to prepare for a job interview at Energy & Utility Skills Group
✨Show Your Meter Engineering Expertise
Make sure to highlight your training and experience as a Meter Engineer. Be prepared to discuss specific situations where you've successfully installed or managed SMART meters, as this will demonstrate your technical knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since the role involves helping customers resolve their debts, it's crucial to showcase your customer service experience. Share examples of how you've effectively communicated with customers, understood their needs, and provided solutions in previous roles.
✨Demonstrate Flexibility and Independence
The job offers flexibility and independence, so be ready to discuss how you manage your time and work autonomously. Provide examples of how you've successfully balanced multiple tasks or adapted to changing circumstances in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about potential challenges you might face in the role, such as dealing with difficult customers or planning efficient routes, and prepare thoughtful responses that showcase your critical thinking and negotiation skills.
