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For Companies At a Glance
- Tasks: Help customers resolve debts and reduce energy consumption in a flexible, varied role.
- Company: Join a growing Field Debt Solutions team dedicated to excellent customer service.
- Benefits: Earn £32,006, with potential to rise to £34,225, plus great perks and optional overtime.
- Why this job: Enjoy independence, job satisfaction, and the chance to make a real difference in people's lives.
- Qualifications: Customer-facing experience, strong communication skills, basic PC knowledge, and a valid driving license required.
- Other info: Receive all necessary equipment and training, with opportunities for additional earnings and learning.
The predicted salary is between 32006 - 34225 £ per year.
Here’s what you’ll be doing
- Salary – £32,006, rising to £34,225 once competent & great benefits
Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!, + Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
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Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
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Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
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Recording job information using the appropriate paperwork or electronic equipment.
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Previous experience gained within a customer facing role with a real desire to help customers.
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Excellent verbal communication and negotiation skills.
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Basic PC skills with the ability to use a smart phone and tablet.
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Live within the area and happy to travel.
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A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
Field Customer Support Agent employer: Energy & Utility Skills Group
Contact Detail:
Energy & Utility Skills Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent
✨Tip Number 1
Familiarize yourself with the common challenges customers face regarding debt and energy consumption. This knowledge will help you connect with potential customers and demonstrate your understanding of their needs during interviews.
✨Tip Number 2
Practice your verbal communication and negotiation skills. Role-play scenarios where you help customers find solutions to their problems, as this will showcase your ability to deliver excellent customer service.
✨Tip Number 3
Make sure you have a good understanding of the Data Protection Act (DPA) and how it applies to customer interactions. Being knowledgeable about compliance will set you apart as a candidate who takes customer privacy seriously.
✨Tip Number 4
Highlight any previous experience in customer-facing roles during your conversations. Share specific examples of how you've helped customers in the past, as this will demonstrate your genuine desire to assist others.
We think you need these skills to ace Field Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer-facing experience and any relevant skills, such as communication and negotiation. Emphasize your ability to help customers resolve issues, as this is a key aspect of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your interest in the Field Customer Support Agent position. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
Showcase Relevant Skills: Highlight your basic PC skills and familiarity with smartphones and tablets. If you have experience with data protection or compliance, be sure to mention it, as this is important for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Energy & Utility Skills Group
✨Show Your Passion for Helping Others
Since this role is all about supporting customers in resolving their debts, make sure to express your genuine desire to help people during the interview. Share specific examples from your past experiences where you successfully assisted customers or made a positive impact on their lives.
✨Demonstrate Strong Communication Skills
Excellent verbal communication is key for a Field Customer Support Agent. Practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers with a friend or in front of a mirror to ensure you convey your points effectively.
✨Familiarize Yourself with Relevant Regulations
Understanding the Data Protection Act (DPA) is crucial for this position. Take some time to research the DPA and be prepared to discuss how you would ensure compliance while interacting with customers. This shows that you are proactive and knowledgeable about the responsibilities of the role.
✨Highlight Your Flexibility and Independence
This job offers a lot of variety and independence, so be ready to discuss how you manage your time and adapt to different situations. Share examples of how you've successfully balanced multiple tasks or adjusted your approach based on changing circumstances in previous roles.
