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- Tasks: Help customers resolve debts and reduce energy consumption in a flexible, varied role.
- Company: Join our growing Field Debt Solutions team dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, a full equipment package, and an achievable reward scheme for extra earnings.
- Why this job: Experience job satisfaction while making a real difference in people's lives with independence and variety.
- Qualifications: Customer-facing experience, strong communication skills, basic PC knowledge, and a valid driving license required.
- Other info: Access to broadband at home is necessary; we provide a monthly allowance.
The predicted salary is between 24000 - 36000 £ per year.
Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!, + Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
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Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
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Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
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Recording job information using the appropriate paperwork or electronic equipment.
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Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
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Previous experience gained within a customer facing role with a real desire to help customers.
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Excellent verbal communication and negotiation skills.
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Basic PC skills with the ability to use a smart phone and tablet.
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Live within the area and happy to travel.
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A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
Field Customer Support Agent employer: Energy & Utility Skills Group
Contact Detail:
Energy & Utility Skills Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've helped customers in the past, as this role is all about delivering excellent service.
✨Tip Number 2
Familiarize yourself with the Data Protection Act (DPA) and be prepared to discuss how you would handle sensitive information. This knowledge will show that you take compliance seriously.
✨Tip Number 3
Demonstrate your ability to work independently and manage your time effectively. Since there are no set shifts, being able to balance your work around your life is crucial for this role.
✨Tip Number 4
Show enthusiasm for the opportunity to help people resolve their debts. Your passion for making a positive impact on customers' lives will resonate well with us during the selection process.
We think you need these skills to ace Field Customer Support Agent
Some tips for your application 🫡
Highlight Your Customer Service Experience: Make sure to emphasize any previous roles where you provided customer support. Use specific examples that showcase your ability to help customers resolve issues and deliver excellent service.
Showcase Communication Skills: Since the role requires excellent verbal communication and negotiation skills, include instances in your application where you successfully communicated with customers or resolved conflicts.
Demonstrate Flexibility and Independence: Mention your ability to work independently and manage your time effectively. Highlight any experiences where you balanced multiple tasks or adapted to changing situations.
Include Technical Proficiency: Since basic PC skills and the use of smartphones and tablets are required, ensure you mention your comfort level with technology and any relevant experience using electronic equipment for job-related tasks.
How to prepare for a job interview at Energy & Utility Skills Group
✨Show Your Passion for Helping Others
Make sure to express your genuine desire to help customers during the interview. Share specific examples from your past experiences where you successfully assisted someone in resolving an issue, as this aligns perfectly with the role's focus on customer support.
✨Demonstrate Strong Communication Skills
Since excellent verbal communication is crucial for this position, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers with a friend or in front of a mirror.
✨Familiarize Yourself with Relevant Technology
As the role involves using smartphones and tablets, be prepared to discuss your comfort level with technology. Highlight any previous experience you have with similar devices or software, and be ready to explain how you would use them to record job information effectively.
✨Understand the Importance of Flexibility
This position offers a flexible schedule, so be ready to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've successfully balanced work and personal commitments in the past, showcasing your ability to thrive in a varied role.
