At a Glance
- Tasks: Provide 1st line IT support for hardware and software, both remotely and in person.
- Company: Join a leading software and services company in the utility sector.
- Benefits: Enjoy a hybrid work model, flexible hours, and time for college studies.
- Other info: Diverse and inclusive workplace that values collaboration and integrity.
- Why this job: Kickstart your IT career with hands-on experience and professional growth opportunities.
- Qualifications: 4 GCSEs including Maths and English, plus Level 2 IT qualification or relevant experience.
The predicted salary is between 18000 - 25000 £ per year.
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in office with other team members will be essential. You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or use the time working from the office for college studies. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITIES
- Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
- Providing assistance to resolve support issues or escalating the call within the relevant team
- Dealing with software issues e.g installation and upgrades
- Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
- Providing basic training over the phone for stakeholders when needed
- Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
- Support Starters, Leavers & Movers within ESG
- Hardware builds
- Check in hardware & deliveries to Corporate IT
- Keep up to date notes on the work completed through the helpdesk
QUALIFICATIONS
- 4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience
ABOUT YOU
- We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
- Good written and verbal communication
- A strong sense of pride and accountability
- Able to manage workload and prioritise
- Able to work as part as a team or individually
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Able to demonstrate ESGs key values of:
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
IT Support Apprentice in Euxton employer: Energy Services Group, LLC.
Energy Services Group, LLC. is an excellent employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and at home. With a strong focus on professional development, we provide ample opportunities for growth within the energy sector, fostering a collaborative and supportive work culture that prioritises high-quality service delivery. Join us in Chorley and be part of a team that is dedicated to innovation and excellence in utility services.
Contact Details:
Energy Services Group, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Euxton
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Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Energy Services Group, LLC., having a tangible demonstration of your skills can really set you apart.
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Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Energy Services Group, LLC. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Apprentice in Euxton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Energy Services Group, LLC. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Energy Services Group, LLC., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Energy Services Group, LLC.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
