At a Glance
- Tasks: Provide front line support and troubleshoot software issues for our clients.
- Company: Join a leading software & services company in the utility sector based in Chorley.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on collaboration and excellence.
- Why this job: Make a real impact by supporting innovative software solutions in a dynamic environment.
- Qualifications: Experience in software deployment, customer support, and SQL databases is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential.
The Application Support team will be responsible for installing, maintaining, monitoring, and supporting the Titanium, Pricing & Billing Suite of ESG applications that serve our Energy Market Participant clients. Daily activities will vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients’ services. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs.
POSITION RESPONSIBILITIES
- Provide front line support to customers
- Troubleshoot and resolve software problems, internally and externally
- Provide application support and guidance, internally and externally
- Completion of incident reports
- Participation in helpdesk review and analysis
- Installation, configuration, and maintenance of software applications to test environments
- Installation, configuration, and maintenance of software applications on production environments
- Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems
- Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes
- Develop documentation that aids successful implementation and operation of software applications for both new deployments and existing
- Develop documentation and mappings of upgrade procedures for general and specific scenarios
- Demonstrate knowledge of the entire ESG product suite to facilitate the deployment of applications on a customer’s environment, including variable parameters
- Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process
- Record and maintain system documentation and software inventories
- Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise
- Document problems and resolutions for future reference
- Understand the importance of configuration management and participate within a formal configuration and change management system
- Understand the importance of change control and work within a formal change control system
- Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities
Project Work:
- Understand the concept of solution implementation; assist in the implementation of new and amended solutions
- Report progress and participate in progress meetings
- Contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan
ABOUT YOU
You must have:
- Knowledge and experience of Software Deployment
- Knowledge and experience of Customer Support
- Knowledge and experience of SQL Databases
- Knowledge and experience of System Monitoring Solutions
- Strong attention to detail
- Strong problem solving and organisational skills
- Excellent written and oral communications
- Excellent Customer Service skills including Customer-Facing
Desirable:
- PowerShell
- AWS
- Argo
- MySQL
- Grafana
- ITIL Knowledge
Able to demonstrate ESG's key values of:
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
Application Support Analyst (T) in Euxton employer: Energy Services Group, LLC.
Energy Services Group, LLC. is an excellent employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and at home. With a strong focus on professional development, we provide ample opportunities for growth within the energy sector, fostering a collaborative and supportive work culture that prioritises high-quality service delivery. Join us in Chorley and be part of a team that is dedicated to innovation and excellence in utility services.
Contact Details:
Energy Services Group, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (T) in Euxton
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We think you need these skills to ace Application Support Analyst (T) in Euxton
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Energy Services Group, LLC..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Energy Services Group, LLC. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Energy Services Group, LLC.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Energy Services Group, LLC. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
