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- Tasks: Join our team as a Client Operations Analyst, managing client data and ensuring compliance.
- Company: We're a leading software company in Chorley, revolutionising the energy sector with innovative solutions.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment tailored to your needs.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team, learn about the energy industry, and make a real impact.
- Qualifications: Strong admin skills, excellent communication, problem-solving abilities, and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Client Operations Analyst (6 Month Fixed Term Contract)
Job Description
SUMMARY
We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.
A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves, regulators and Industry parties.
Your role as a Client Operations Analyst will be to work with the ESG Operations team to develop relations with the customers and provide excellent customer service on an array of their industry regulatory data requirements.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.
While this position is full‑time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITIES
- Exception Management: Handle the registration of clients’ electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
- Client and Third‑Party Communication: Maintain clear and effective communication with clients and external partners.
- Stakeholder Management and Administration: Oversee and manage relationships and administrative tasks involving key stakeholders.
ABOUT YOU
You will be a very personable individual, who enjoys working alone as well as part of a team, has experience of working within a customer focused environment and has an appetite to learn more about the energy industry.
Knowledge/Skills
You must possess:
- Administrative Skills: Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
- Communication Skills: Exhibit excellent communication capabilities, including objection handling and negotiation.
- Problem‑Solving Skills: Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
- Customer Service Skills: Provide exemplary customer service, addressing queries with empathy and professionalism.
- Data Analysis: Skilled in analysing data to support decision‑making processes.
- Attention to Detail: Maintain high accuracy and thoroughness in all tasks.
- Stakeholder Management: Efficiently manage relationships with key stakeholders.
- Prioritisation and Organisational Skills: Effectively prioritise tasks and manage a varied workload.
Able to demonstrate ESG’s key values of
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
Department: Retail Operations
Reports To: Team Manager
Work Location: Chorley – Hybrid
Hours of Work: 37.5
Position Type: Full‑Time
Rate Type: Salary
Grade: 2
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Client Operations Analyst - Chorley employer: Energy Services Group, LLC.
Contact Detail:
Energy Services Group, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Analyst - Chorley
✨Tip Number 1
Familiarise yourself with the energy sector and its regulatory requirements. Understanding the landscape will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the energy industry, especially those who work in client operations or similar roles. Engaging with them can provide insights and potentially valuable connections that could aid your application.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you successfully handled client queries or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your administrative skills and proficiency in Microsoft Office during any discussions. Being able to demonstrate these skills will reassure us of your capability to manage the responsibilities of the role effectively.
We think you need these skills to ace Client Operations Analyst - Chorley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Client Operations Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your administrative, communication, and problem-solving skills in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles, especially in customer-focused environments.
Showcase Your Passion for the Industry: Express your enthusiasm for the energy sector and your willingness to learn more about it. Mention any relevant experiences or interests that demonstrate your commitment to this field.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure your documents reflect the values of excellence, passion, integrity, and collaboration that the company seeks.
How to prepare for a job interview at Energy Services Group, LLC.
✨Showcase Your Customer Service Skills
As a Client Operations Analyst, you'll be interacting with clients regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
The role requires strong analytical thinking and problem-solving skills. Think of specific instances where you've successfully resolved issues or improved processes, and be ready to discuss them.
✨Highlight Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle objections and negotiate with stakeholders.
✨Familiarise Yourself with the Energy Sector
Having a basic understanding of the energy industry and its regulatory requirements will set you apart. Do some research on current trends and challenges in the sector to demonstrate your interest and initiative.