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- Tasks: Provide front-line support and troubleshoot software issues for ESG applications.
- Company: Innovative software & services company in the utility sector based in Chorley.
- Benefits: Hybrid working, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career development.
- Why this job: Join a dynamic team and make a real impact in the smart energy sector.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Department: Service Operations
Reports To: Service Support Shift Lead
Work Location: Chorley - Hybrid
Hours of Work: 75 hours over 2 weeks, not exceeding more than 48 hours per week
Position Type: Full-Time
Rate Type: Salary
Grade: 3
SUMMARY
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in the office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.
The uSmart Application Support team is responsible for installing, maintaining, monitoring, and supporting a range of ESG applications that support our uSmart solution for our Smart Meter clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients’ services.
The uSmart Application Support Team works on a shift pattern where the hours of work can be between 7:00am to 9:30pm Monday-Sunday. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITIES
- Provide front-line support to customers across a range of ESG products.
- Troubleshoot and resolve software problems, internally with our customer service team and externally with clients.
- Provide application support and guidance, internally with our customer service team and externally with clients.
- Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems.
- Completion of incident reports.
- Participation in helpdesk review and analysis.
- Installation, configuration, and maintenance of software applications to internal test environments.
- Installation, configuration, and maintenance of software applications on customer environments.
- Work with other members of staff to ensure.
Application Support Analyst (U) - Chorley employer: Energy Services Group, LLC.
Contact Detail:
Energy Services Group, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (U) - Chorley
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing the ins and outs of the uSmart solution will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions, especially those related to troubleshooting and customer support. We all know that confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Application Support Analyst (U) - Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight relevant experience and skills that match the job description, especially in troubleshooting and software support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled software issues in the past. We love to see candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Energy Services Group, LLC.
✨Know Your Stuff
Make sure you brush up on the specific ESG applications and software solutions mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved similar issues in the past.
✨Show Your Team Spirit
Since this role involves working closely with various internal teams, be prepared to share examples of how you've collaborated effectively in previous roles. Highlight your ability to communicate and work well with others, especially in a hybrid environment.
✨Flexibility is Key
The company values flexible working patterns, so don’t hesitate to discuss your own needs during the interview. Be honest about your availability and show that you're adaptable to different working hours, especially since the role requires shifts.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the types of incidents you might encounter, and the tools you'll be using. This shows your genuine interest in the role and helps you understand if it's the right fit for you.