At a Glance
- Tasks: Deliver top-notch customer service and support energy-saving initiatives.
- Company: Join the Energy Saving Trust, a leader in promoting sustainability.
- Benefits: Flexible remote work, generous holiday, and meaningful career growth.
- Other info: Collaborative team environment with a focus on achieving net zero.
- Why this job: Make a real difference in the fight against climate change.
- Qualifications: Experience in call centres and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
The role involves working in a call centre with a proven ability to deliver high standards of customer service, particularly in energy saving initiatives. We are looking for individuals who can work independently while achieving team targets. Candidates should possess good IT skills, excellent telephone, written, and customer care skills.
In this role, you will ensure all enquiries are answered and accurately recorded within specified service levels and timescales. You will also encourage householders to take steps towards making energy-efficient improvements to their homes.
The team at our Wales-based advice centre delivers programmes for the Welsh Government and service partners across the UK. We strive to achieve excellent quality results and provide advice to customers who require our support and guidance. Our collaborative approach addresses the challenges our customers face while bringing knowledge, leadership, and expertise to deliver a zero-carbon society.
What you will do:
- Provide excellent customer service, exceeding the minimum standard of call quality required.
- Ensure all enquiries are answered within specified service levels.
- Ensure all enquiries are accurately recorded within specified timescales.
- Provide timely and proactive follow-up information via telephone and email.
What you will bring:
- A passion for customer excellence.
- Excellent communication, listening, and advice skills.
- Attention to detail for data input and quality.
For more information, please see the job description. Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Applications submitted without a cover letter may be rejected.
Who we are: Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency, low carbon transport, and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust, we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive: At Energy Saving Trust, flexibility isn’t just a policy; it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff, and Hadleigh for those who want to connect in person.
Telephone Advisor employer: Energy Saving Trust
Energy Saving Trust is an exceptional employer, offering a meaningful career dedicated to promoting energy efficiency and sustainability. With a flexible work culture that supports remote working and a commitment to employee growth, we provide generous holiday allowances and a collaborative environment where your contributions directly impact the climate emergency. Join our Wales-based team and be part of a mission that not only values your skills but also empowers you to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Saving Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Saving Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Saving Trust:Your cover letter is your chance to shine! Tell us why you want to work at Energy Saving Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Saving Trust!
How to prepare for a job interview at Energy Saving Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
