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For Companies At a Glance
- Tasks: Lead the Home Energy Scotland service, ensuring top-notch user experiences and strategic oversight.
- Company: Join Energy Saving Trust, a leader in environmental services with a commitment to sustainability.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a competitive pension scheme.
- Why this job: Make a real difference in energy efficiency while collaborating with diverse teams.
- Qualifications: Experience in service design and strong stakeholder management skills required.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 49000 - 60000 £ per year.
Overview
This is a role within Energy Saving Trust\’s Home Energy Scotland team. The Service Owner will provide strategic coordination and oversight of the end-to-end service, ensuring high-quality outcomes and alignment with user needs. The role reports to the Head of Programme Delivery – Home and Business Energy Scotland and sits in the Operations Centre of Excellence.
Details
Salary: Between £57,000 and £60,000 per annum (depending on experience). Part-time or job share salary calculated pro rata.
Hours: Full-time.
Location: Flexible within Scotland. Home-based, blended or fully office based (from our office in Edinburgh).
Ref: BM 1419
Note: This is an exciting time to join Energy Saving Trust as we evolve our service to better meet the needs of households across Scotland.
What you’ll do (Responsibilities)
- Define the Home Energy Scotland end-to-end service.
- Establish appropriate service governance processes, leading a multidisciplinary team.
- Adapt delivery methodologies and promote collaboration across multiple teams and stakeholders.
- Advocate for continuous use of user insights in teams and use insights to make strategic decisions to provide the best user experience.
- Guide teams through governance processes such as service assessments to ensure standards are met.
- Support and coach key stakeholders in creating and implementing a successful long-term strategy and tactical approach.
What you’ll bring (Qualifications/Experience)
- Experience in service design, improvement or delivery in a complex environment, combining analogue and digital channels with legacy technology.
- Strong stakeholder management and relationship-building skills.
- Ability to use evidence and insight to inform decisions and drive improvements.
- Experience of embedding user-centred design principles to ensure service delivery is inclusive and responsive.
- Excellent communication and collaboration skills.
Benefits
- 25 days of annual leave plus bank holidays, with additional leave earned through length of service.
- Three extra days off over the Christmas period as a gesture of goodwill.
- A competitive pension scheme with generous employer contributions.
- Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role.
- Two paid volunteering days per year.
- Please see our careers page for the full list of benefits and why Energy Saving Trust is a great place to work.
The team
The role works closely with the Head of Programme Delivery – Home and Business Energy Scotland, and as part of the Operations Centre of Excellence. The Service Owner will have a foot in several teams, bringing together operational and technical expertise to deliver impact and results for our customers and funders.
Additional information
- To apply please visit our recruitment portal via the apply button.
- Applications close midday 20 October 2025. Interviews are intended to be held 28 and 29 October 2025.
- We reserve the right to close the vacancy early if a high volume of applications are received.
- Reasonable adjustments: We are a Disability Confident Committed employer. If you think you may need additional support or reasonable adjustments, please get in touch.
- Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements.
- Visa sponsorship: We are unable to provide visa sponsorship for this post. You must be eligible to work in the UK.
- Diversity and inclusion: Energy Saving Trust is committed to a diverse, inclusive and equitable workplace. We strongly encourage applicants from a wide range of backgrounds and experiences to apply.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Consulting, Strategy/Planning, and Information Technology
Industries
- Environmental Services
- Services for Renewable Energy
Reasonable adjustments and accessibility: If you need assistance during the recruitment process, contact us. Diversity and inclusion: Energy Saving Trust is committed to creating an inclusive workplace.
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Service Owner employer: Energy Saving Trust
Contact Detail:
Energy Saving Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience effectively during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Owner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Service Owner role. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in service design and stakeholder management can benefit our team. We want to see real examples of your past successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your potential quickly!
Apply Through Our Website: Remember to submit your application via our recruitment portal. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Energy Saving Trust
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the Home Energy Scotland service. Familiarise yourself with its end-to-end processes and how it aligns with user needs. This will help you demonstrate your strategic thinking and show that you're ready to take ownership of the service.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with stakeholders in the past. Highlight your ability to collaborate across teams and adapt delivery methodologies. This is crucial for the role, so be ready to discuss specific instances where you've built strong partnerships.
✨Emphasise User-Centred Design
Since the role involves embedding user-centred design principles, come prepared to discuss how you've used user insights to inform decisions in previous roles. Share concrete examples of how you've improved service delivery based on user feedback, as this will resonate well with the interviewers.
✨Prepare for Governance Discussions
Understand the governance processes relevant to service assessments and be ready to talk about how you've guided teams through similar frameworks. This shows that you can ensure standards are met while advocating for continuous improvement, which is key for the Service Owner position.