At a Glance
- Tasks: Lead teams to deliver top-notch support and improve customer experiences.
- Company: Join a forward-thinking organisation dedicated to energy efficiency in Scotland.
- Benefits: Enjoy generous holidays, flexible work, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a focus on continuous improvement.
- Why this job: Make a real impact on businesses while promoting sustainability and innovation.
- Qualifications: Proven leadership skills and strong knowledge of energy efficiency technologies.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for a Service Delivery Manager to lead our Hub, Advice and Technical teams within Business Energy Scotland. This is a key leadership role with responsibility for delivering high‑quality support to businesses and ensuring the service runs effectively day to day. You’ll work closely with Assistant Programme Managers to support and develop their teams, helping them deliver consistently excellent advice and customer service. You’ll also play a central role in improving how the service works, identifying opportunities to enhance performance, streamline processes and strengthen the customer journey. This role is about more than operational delivery; you’ll help shape a positive, learning‑focused culture, embed continuous improvement and support behavioural change, both within the team and in how we support businesses to act on energy‑saving opportunities.
The Team
Business Energy Scotland supports small and medium‑sized businesses across Scotland to reduce energy use, lower costs and cut carbon. We provide practical advice, technical support and access to funding to help businesses take action. Our team brings together a mix of skills across advice, technical delivery and customer engagement. We work collaboratively, support each other to improve, and focus on delivering a high‑quality service that makes a real difference.
What You Will Do
- Provide day‑to‑day leadership for Advice and Technical teams, supporting Assistant Programme Managers to coach and develop their people.
- Lead on service performance, quality and operational efficiency, ensuring a strong customer experience.
- Oversee resource planning and performance management, aligning capacity with demand.
- Manage operational risks and support continuous improvement across processes and delivery.
- Work with colleagues to design and implement improvements to the service and customer journey.
What You Will Bring
- Proven leadership experience of multi‑skilled teams, including supporting and developing managers or supervisors to effectively coach others.
- Strong technical knowledge of energy efficiency, low‑carbon heat and renewable technologies, with the confidence to guide teams and ensure high‑quality, accurate advice.
- Experience leading operational delivery at scale, including performance management, KPI tracking and maintaining consistent service quality.
- Excellent analytical and problem‑solving skills, with experience using service design or continuous improvement approaches to identify, prioritise and deliver the highest‑impact changes.
- Ability to lead behavioural and culture change, creating a positive, inclusive and learning‑focused environment that empowers teams, supports innovation and drives ongoing improvement.
Benefits
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
Diversity and Inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. We are a Disability Confident, Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.
Application Process and Notes
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. Once a vacancy has closed, we are unable to consider further applications. We are unable to provide visa sponsorship for this post. To apply, you must be able to demonstrate your eligibility to work in the UK.
Service Delivery Manager - Business Energy Scotland employer: Energy Saving Trust
Energy Saving Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Service Delivery Manager in Business Energy Scotland, you will lead a dedicated team focused on making a tangible impact on energy efficiency for businesses across Scotland, all while enjoying generous benefits such as flexible working arrangements, professional development support, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Business Energy Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to energy efficiency and customer service, so you can show how your experience aligns with their mission. We want to see that passion shine through!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully led teams or improved processes. This will help you demonstrate your ability to create a positive, learning-focused culture, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Service Delivery Manager - Business Energy Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership experience and technical knowledge in energy efficiency. We want to see how your skills align with the role of Service Delivery Manager, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Use metrics where possible to show the impact of your work – numbers speak volumes!
Be Authentic:We value a positive and inclusive culture, so let your personality shine through in your application. Share your passion for supporting businesses and driving continuous improvement – we want to know what makes you tick!
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Energy Saving Trust
✨Know Your Stuff
Make sure you brush up on your technical knowledge of energy efficiency and renewable technologies. Be ready to discuss how these can impact businesses in Scotland, as this will show your expertise and confidence in guiding teams.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-skilled teams in the past. Highlight your experience in coaching and developing managers, as well as how you've fostered a positive, learning-focused culture within your teams.
✨Be Ready to Discuss Improvement Strategies
Think about specific instances where you've identified opportunities for process improvements or enhanced customer journeys. Be prepared to share your analytical and problem-solving skills, and how you've implemented changes that made a real difference.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to talk about your collaborative experiences. Share how you've worked with colleagues to achieve common goals and improve service delivery, showcasing your ability to engage and support others.
