Project Delivery Assistant

Project Delivery Assistant * Issue Date: 29 May 2025 * Closing Date: 15 June 2025 Position Ref: EM 1367 * Location: Flexible within Scotland. Blended or fully office based (from our office in Edinburgh). * Hours: Full-time (see \’Flexible working\’) Fixed term until 12 May 2026 * Salary: £24,570 per annum (depending on experience) We have an exciting opportunity to join the Services Delivery team as Project Delivery Assistant. You will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: * 25 days of annual leave plus bank holidays, with additional leave earned through length of service * Three extra days off over the Christmas period as a gesture of goodwill – can be taken during the Christmas period or up to the end of March the following year, depending on overall department availability * A competitive pension scheme with generous employer contributions * Flexibility in our ways of working – work from the office, or a mix of office and home, depending on your role * Two paid volunteering days per year – a chance to give back to the causes that matter most to you Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team You will be part of the Service Delivery department where we administer loan and grants on behalf of Scottish Government. This is a fantastic opportunity to be part of a dynamic team dedicated to promoting sustainable transport methods and energy efficiency measures in Scottish domestic properties and businesses, working within a fast-paced environment. The role You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role. What you’ll do * Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do. * Contact customers as required via email/letter/telephone to resolve any issues. * Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures. What you’ll bring * Strong administrative experience demonstrating excellent administrative and numerical skills. * Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis, taking/making calls. * Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority. For more information and to apply please visit our website. Applications close 23:59, 15 June 2025. Interviews are intended to be held week commencing 23 June 2025. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. We will do our very best to support you. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role