Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and implement quality frameworks.
- Company: A leading organisation focused on promoting energy efficiency.
- Benefits: Flexible work environment with opportunities for meaningful impact.
- Why this job: Make a real difference in achieving net zero goals while developing your career.
- Qualifications: Strong operational management skills and expertise in customer experience principles.
- Other info: Join a dynamic team dedicated to fostering a customer-first culture.
The predicted salary is between 36000 - 60000 £ per year.
A leading organization promoting energy efficiency is seeking a Manager for Customer Experience and Quality. The successful candidate will oversee the implementation of a customer experience framework, manage a consultancy program, and lead a team to foster a customer-first culture. This role requires strong operational management skills and expertise in customer experience principles. The position offers a flexible work environment and opportunities for meaningful impact on net zero goals.
Remote CX & Quality Leader | Customer Experience Excellence in London employer: Energy Saving Trust
Contact Detail:
Energy Saving Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX & Quality Leader | Customer Experience Excellence in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and quality management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for energy efficiency and customer-first culture during interviews. Share specific examples of how you've implemented customer experience frameworks in the past to make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Remote CX & Quality Leader | Customer Experience Excellence in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Excellence role. Highlight your operational management skills and any relevant experience in implementing customer experience frameworks.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience and how you can contribute to our mission of promoting energy efficiency. Be specific about your past achievements and how they relate to the role.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to mention your leadership experiences. Share examples of how you've fostered a customer-first culture in previous roles and the impact it had on your team and customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Energy Saving Trust
✨Know Your Customer Experience Principles
Make sure you brush up on the key customer experience principles before your interview. Understand how they apply to the role and be ready to discuss how you've implemented them in past positions. This will show that you’re not just familiar with the concepts, but that you can also put them into practice.
✨Demonstrate Operational Management Skills
Prepare examples from your previous roles where you successfully managed operations. Think about specific challenges you faced and how you overcame them. This will help you illustrate your ability to lead a team and implement effective strategies in a customer-first environment.
✨Show Passion for Energy Efficiency
Since the organisation focuses on energy efficiency, it’s crucial to express your enthusiasm for this area. Research their initiatives and be ready to share your thoughts on how customer experience can drive their net zero goals. This will demonstrate your alignment with their mission and values.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current customer experience framework or how they measure success in their consultancy programme. This shows that you’re genuinely interested in the role and eager to contribute to their objectives.
