Programme Support Officer Grant Administration in London

This new role of Programme Support Officer has been created to support a new Energy Saving Trust project looking to administer grants aimed at upgrading and retrofitting off-grid households. You will play a key role in administering capital grant funding for eligible households that are currently off-grid and suitable for retrofit interventions, supporting their transition from alternative fuel sources to low and zero carbon heating systems.

You will lead all aspects of programme grant administration, working closely with the advice centre and liaising with delivery subcontractors and local authority partners to ensure the effective and efficient delivery of the programme.

The retrofit advice team's purpose is to enable households to reduce energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, retrofit advice and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments and local authorities. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovate to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.

What you will do:

• Provide efficient grant administration of the programme, including but not limited to:
• Review grant applications and supporting evidence against eligibility criteria and identifying missing information.
• Undertaking due-diligence on the evidence provided by partner organisations.
• Undertaking due-diligence on eligible householders for the grant funding.
• Identify, record, and manage grant administration issues and dependencies, escalating as necessary to the Programme Manager.
• Reviewing and processing grant claims, ensuring payments are accurate and comply with programme requirements.

What you will bring:

• Attention to detail, well organised and ability to check large amounts of information against a range of metrics and deliver work to a high standard.
• Excellent organisation skills, results orientated with the ability to work independently to deadlines and prioritise work as required.
• Good basic IT skills to include MS Word, Excel and PowerPoint.
• Ability to follow established procedures and work accurately at pace, while maintaining high standards of quality and compliance.
• Experience of delivering a high standard of customer service.
• Ability to generate innovative, practical solutions to solve problems.
• Ability to self-motivate and work remotely without supervision, while demonstrating strong team skills.
• Interpersonal skills and experience building and managing trusted relationships with important stakeholders at all levels.
• A can-do and collaborative mindset and a commitment to personal development.

To Apply: Please visit our website via the apply button.

Who we are: Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive: At Energy Saving Trust, flexibility isn't just a policy, it's how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

Well support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion: Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.