Assistant Manager- Fuel Poverty Support in Edinburgh

The role involves working in a small, expert team to improve the well-being of those experiencing fuel poverty, ensuring that every household receives the support they need. You will be the subject matter expert on the support provided by the Home Energy Scotland network, especially Warmer Homes Scotland.

This is an excellent opportunity to make a meaningful contribution and be part of a supportive team, working to make a real difference in the lives of those who need it most.

The team sits within the Home Energy Scotland team at Energy Saving Trust, which is dedicated to helping households reduce energy costs and carbon emissions. The Fuel Poverty team oversees the delivery of tailored, expert and compassionate support to householders living in fuel poverty or at risk of becoming fuel poor. We have a supportive and collaborative working environment where everyone is encouraged to develop and grow their skills while helping to reduce fuel poverty and tackle the climate crisis.

What You Will Do

• Lead the fuel poverty support team and assist them in resolving complex casework.
• Supervise appeals to the Scottish Government fuel poverty programmes for householders.
• Handle enquiries from stakeholders including MPs, MSPs, the Scottish Government, and escalated enquiries from Home Energy Scotland advice centres.
• Be the key operational contact for organisations including the Scottish Government Warmer Homes Scotland team, Warmworks, Fuel Bank Foundation, and Scottish Fire and Rescue Service.
• Support the maintenance of existing initiatives and help introduce new ones to assist those in fuel poverty, including establishing procedures, monitoring, reporting, and training on schemes to the advice network.

What You Will Bring

• Excellent communication skills, both written and verbal.
• Strong relationship building, influencing, and negotiating skills with the ability to interact at all levels.
• Confidence in making presentations, delivering workshops, and facilitating meetings, both in person and online.
• Proficiency in using customer relationship management and case management IT systems.
• Focus on quality and client satisfaction.
• Experience of working with multiple stakeholders internally and externally.
• Knowledge of available support for fuel poor households, including Scottish Government funded programmes for improving energy efficiency.
• Line management skills and the ability to lead a small team.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details.

Who We Are

Energy Saving Trust is a leading organisation dedicated to promoting energy efficiency, low carbon transport, and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust, we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy; it’s how we work. Most roles can be done remotely, and many of our people choose to work from home full-time. We also have welcoming office spaces in London, Edinburgh, Belfast, Cardiff, and Hadleigh for those who prefer to connect in person.

We’ll Support You With

• Generous holiday (25 days + bank holidays + extra Christmas leave).
• True flexibility in how and where you work.
• Strong pension and life assurance.
• Enhanced family leave.
• Green travel perks (EV scheme, cycle to work).
• Professional development support.
• Yearly wellbeing allowance.

These are just some of the benefits we offer.

Reasonable adjustments

We want to ensure that our recruitment process is inclusive and accessible for everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive, and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

Important notes

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please note that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.