At a Glance
- Tasks: Deliver top-notch customer service and support energy-saving initiatives.
- Company: Join the Energy Saving Trust, a leader in promoting sustainability.
- Benefits: Enjoy flexible remote work, generous holiday, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact on climate change while building a rewarding career.
- Qualifications: Experience in call centres and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
If you have experience working in a call centre, proven ability to deliver high standards of customer service and are interested in energy saving initiatives, we want to hear from you! We are looking for individuals to join our team who can work independently while achieving team targets. We’re looking for someone with good IT skills, excellent telephone, written and customer care skills.
In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time-scales. You will also encourage householders to take the next steps towards making energy‑efficient improvements to their home.
The team
Our Wales‑based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strives to achieve excellent quality results and advice to customers who require our support and guidance. We bring a collaborative approach to the challenges our customers face while always bringing the knowledge, leadership, and expertise to deliver a zero‑carbon society.
What You Will Do
- Provide excellent customer service, exceeding the minimum standard of call quality required.
- Ensure all enquiries are answered within specified service levels.
- Ensure all enquiries are accurately recorded within specified timescales.
- Provide timely and proactive follow‑up information via telephone and via email.
What You Will Bring
- A passion for customer excellence.
- Excellent communication, listening and advice skills.
- Attention to detail for data input and quality.
Who We Are
Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency, low‑carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
Most of our roles can be done remotely, and many of our people choose to work from home full‑time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll Support You With
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
These are just some of the benefits we offer.
Reasonable adjustments
We want to ensure that our recruitment process is inclusive and accessible for everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.
Important application information
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Applications submitted without a cover letter may be rejected. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Telephone Advisor in Cardiff employer: Energy Saving Trust
At Energy Saving Trust, we pride ourselves on being an exceptional employer, offering a meaningful career dedicated to promoting energy efficiency and sustainability. Our Wales-based team enjoys a flexible work environment, generous holiday allowances, and robust professional development opportunities, all while contributing to the vital mission of addressing the climate emergency. Join us to be part of a diverse and inclusive workplace where your efforts truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Energy Saving Trust. Understand their mission and values, especially around energy efficiency and sustainability. This will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephone communication, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient in your responses, just like you would in a real call.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software or systems you've used in previous roles. If you have experience with data input or customer management systems, make sure to highlight that during your chat.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're a great fit for the team at Energy Saving Trust.
We think you need these skills to ace Telephone Advisor in Cardiff
Some tips for your application 🫡
Craft a Stellar Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your customer service experience and passion for energy efficiency. Tailor it to show how you can contribute to our mission at Energy Saving Trust.
Show Off Your IT Skills:Since good IT skills are a must, don’t forget to mention any relevant software or tools you’re familiar with. We want to see how tech-savvy you are, so give us the details!
Be Clear and Concise:When filling out your application, clarity is key. Use straightforward language and keep your points concise. This will help us see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Energy Saving Trust
✨Know Your Stuff
Before the interview, brush up on your knowledge of energy-saving initiatives and customer service best practices. Familiarise yourself with the Energy Saving Trust's mission and values, as this will show your genuine interest in the role and the organisation.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and call handling. Think about specific examples from your past experiences that demonstrate your skills in communication, problem-solving, and attention to detail. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with relevant software or systems. If possible, mention any specific tools you've used in previous roles that relate to data input or customer management, as this will highlight your capability to meet the job requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
