Assistant Manager- Fuel Poverty Support

The role involves working in a small, expert team to improve the well-being of those experiencing fuel poverty, ensuring that every household receives the support they need. You will be the subject matter expert on the support provided by the Home Energy Scotland network, especially Warmer Homes Scotland. This is an excellent opportunity to make a meaningful contribution and be part of a supportive team.

This role sits within the Home Energy Scotland team at Energy Saving Trust, which is dedicated to helping households reduce energy costs and carbon emissions. The Fuel Poverty team oversees the delivery of tailored, expert and compassionate support to householders living in fuel poverty or at risk of becoming fuel poor. We have a supportive and collaborative working environment where everyone is encouraged to develop and grow their skills while tackling fuel poverty and the climate crisis.

What You Will Do

• Lead the fuel poverty support team and assist them in resolving complex casework.
• Supervise appeals to the Scottish Government fuel poverty programmes for householders.
• Handle enquiries from stakeholders including MPs, MSPs, the Scottish Government, and escalated enquiries from Home Energy Scotland advice centres.
• Be the key operational contact for organisations such as the Scottish Government Warmer Homes Scotland team, Warmworks, Fuel Bank Foundation, and Scottish Fire and Rescue Service.
• Support the maintenance of existing initiatives and help introduce new ones to assist those in fuel poverty, including establishing procedures, monitoring, reporting, and training on schemes to the advice network.

What You Will Bring

• Excellent communication skills, both written and verbal.
• Strong relationship building, influencing, and negotiating skills.
• Confidence in making presentations, delivering workshops, and facilitating meetings, both in person and online.
• Proficiency in using customer relationship management and case management IT systems.
• Focus on quality and client satisfaction.
• Experience of working with multiple stakeholders internally and externally.
• Knowledge of available support for fuel poor households, including Scottish Government funded programmes.
• Line management skills and ability to lead a small team.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details.

Who We Are

Energy Saving Trust is a leading organisation dedicated to promoting energy efficiency, low carbon transport, and sustainable energy use. We aim to address the climate emergency and deliver the benefits of clean energy as we transition to net zero. At Energy Saving Trust, we offer careers that are meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy; it’s how we work. Most roles can be done remotely, and many choose to work from home full-time. For those who prefer an office environment, we have welcoming spaces in London, Edinburgh, Belfast, Cardiff, and Hadleigh.

We’ll Support You With

• Generous holiday (25 days + bank holidays + extra Christmas leave).
• True flexibility in how and where you work.
• Strong pension & life assurance.
• Enhanced family leave.
• Green travel perks (EV scheme, cycle to work).
• Professional development support.
• Yearly wellbeing allowance.

These are just some of the benefits we offer. If you need additional support or reasonable adjustments during the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive, and equitable workplace. We encourage applicants from a wide range of backgrounds and experiences to apply. We are a Disability Confident Committed employer and ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme.

Important notes

To avoid disappointment, please submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. Please note that we are unable to provide visa sponsorship for this post. To apply, you must demonstrate your eligibility to work in the UK.