Advice and Quality Manager

As Advice and Quality Manager, you will lead the Advice and Quality team within the Home Energy Scotland programme team.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don\’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

• Our team in Energy Saving Trust manages the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.
• The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people\’s lives, and we are also growing rapidly. We need to recruit more skilled and dedicated people to join our team now.
• Our team collaborate widely with colleagues in Energy Saving Trust, staff across the Home Energy Scotland network and many other partners across Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

• This new permanent role will lead the Advice and Quality Team within the Home Energy Scotland programme team.
• You\’ll ensure the delivery of high-quality, consistent and impactful energy advice across all channels. You\’ll oversee adviser training, advice content and quality assurance.
• You will lead on ensuring our Advisor Induction Training remains SQA accredited and is closely aligned to our quality framework and that both are aligned with the advice content.
• You\’ll play a central role in shaping the adviser journey, embedding continuous improvement and supporting the development of our frontline teams.
• This is a fantastic opportunity to make a meaningful impact on our mission to address the climate emergency and support people and communities across Scotland.

What you\’ll do

• Lead the continuous improvement of Home Energy Scotland advice content, ensuring accuracy, consistency and alignment with customer needs and policy developments.
• Oversee adviser training and induction, maintaining our SQA accreditation and fulfilling all contract requirements.
• Ensure delivery meets Energy Saving Trust\’s World Class Quality Framework, using evaluation and feedback to improve standards.
• Coordinate development of adviser resources, including fast-facts and guidance tools.
• Collaborate with CX, Knowledge & Insights, IT and digital teams to enhance the advice journey and embed customer experience into systems and processes.

What you\’ll bring

• Proven experience in developing and delivering accredited learning programmes, ideally in an advice or customer service setting.
• Experience designing training for phone-based advisers and understanding remote advice delivery needs.Strong written communication skills and ability to produce high-quality
• documentation.
• Ability to translate complex information into accessible advice.
• Understanding of digital tools used in advice delivery and training, including CRM and e-learning platforms,

For more information, please visit our website.

Applications close 23.59, 26 October 2025. Interviews are intended to be held the week commencing 3 November.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience.

Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please click \’apply online\’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. We will do our very best to support you.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.