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- Tasks: Lead teams to deliver top-notch support and improve customer experiences in energy services.
- Company: Join a dynamic team dedicated to helping businesses across Scotland save energy and costs.
- Benefits: Enjoy generous holiday, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and high-quality service delivery.
- Why this job: Make a real impact on businesses while shaping a positive, innovative work culture.
- Qualifications: Proven leadership experience and strong knowledge of energy efficiency and renewable technologies.
The predicted salary is between 40000 - 50000 £ per year.
The role involves leading the Hub, Advice and Technical teams within Business Energy Scotland. This is a key leadership role with responsibility for delivering high-quality support to businesses and ensuring the service runs effectively day to day.
You’ll work closely with Assistant Programme Managers to support and develop their teams, helping them deliver consistently excellent advice and customer service. You’ll also play a central role in improving how the service works, identifying opportunities to enhance performance, streamline processes and strengthen the customer journey.
The service is delivering strong outcomes for businesses across Scotland. However, as user needs and expectations continue to evolve, there is a clear opportunity to build on this success; adapting how we deliver, improving the customer experience and ensuring we remain responsive, relevant and impactful.
This role is about more than operational delivery. You’ll help shape a positive, learning-focused culture, embed continuous improvement and support behavioural change; both within the team and in how we support businesses to act on energy-saving opportunities.
Business Energy Scotland supports small and medium-sized businesses across Scotland to reduce energy use, lower costs and cut carbon. We provide practical advice, technical support and access to funding to help businesses take action.
Our team brings together a mix of skills across advice, technical delivery and customer engagement. We work collaboratively, support each other to improve, and focus on delivering a high-quality service that makes a real difference.
What you will do:
- Provide day-to-day leadership for Advice and Technical teams, supporting Assistant Programme Managers to coach and develop their people.
- Lead on service performance, quality and operational efficiency, ensuring a strong customer experience.
- Oversee resource planning and performance management, aligning capacity with demand.
- Manage operational risks and support continuous improvement across processes and delivery.
- Work with colleagues to design and implement improvements to the service and customer journey.
What you will bring:
- Proven leadership experience of multi-skilled teams, including supporting and developing managers or supervisors to effectively coach others.
- Strong technical knowledge of energy efficiency, low carbon heat and renewable technologies, with the confidence to guide teams and ensure high-quality, accurate advice.
- Experience leading operational delivery at scale, including performance management, KPI tracking and maintaining consistent service quality.
- Excellent analytical and problem-solving skills, with experience using service design or continuous improvement approaches to identify, prioritise and deliver the highest-impact changes.
- Ability to lead behavioural and culture change, creating a positive, inclusive and learning-focused environment that empowers teams, supports innovation and drives ongoing improvement.
Benefits:
We’ll support you with generous holiday (25 days +
Service Delivery Manager - Business Energy Scot... Operations - Business energy Scotland · Edinburgh employer: Energy Saving Trust Limited
Contact Detail:
Energy Saving Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Business Energy Scot... Operations - Business energy Scotland · Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager - Business Energy Scot... Operations - Business energy Scotland · Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your leadership experience and how it aligns with our mission at Business Energy Scotland. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved service delivery or led teams to success. We love seeing quantifiable results, so if you’ve boosted performance or enhanced customer experiences, let us know!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our positive, learning-focused culture. Share your passion for energy efficiency and how you can contribute to making a real difference for businesses across Scotland.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can review them promptly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Energy Saving Trust Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of energy efficiency, low carbon heat, and renewable technologies. Being able to speak confidently about these topics will show that you're not just a leader but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-skilled teams in the past. Think about specific situations where you coached others or improved team performance. This will demonstrate your ability to support and develop managers effectively.
✨Focus on Customer Experience
Be ready to discuss how you've enhanced customer journeys in previous roles. Highlight any strategies you've implemented to improve service quality and operational efficiency, as this is crucial for the Service Delivery Manager position.
✨Emphasise Continuous Improvement
Think about times when you've identified opportunities for improvement in processes or delivery. Be prepared to share your approach to using analytical skills and service design to drive impactful changes, as this aligns with the role's focus on ongoing development.