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- Tasks: Provide admin support for grant and loan programmes, ensuring accurate information and reports.
- Company: Join Energy Saving Trust, a leader in promoting sustainability and energy efficiency.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Why this job: Make a real impact on climate change while building a rewarding career.
- Qualifications: Good IT skills, teamwork experience, and a passion for sustainability are essential.
- Other info: Remote work options available, with a supportive and inclusive team culture.
The predicted salary is between 800 - 1400 £ per month.
Overview
The role: You will be providing effective administrative support to a variety of grant and loan programmes. You will need to follow defined processes to ensure accurate information and reports are provided to internal and external stakeholders. You will complete various administrative tasks in order to support customers taking advantage of government schemes.
The team: The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. Our work is customer service focused and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.
What you will do
- Check the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
- Contact customers as required via email/letter/telephone to resolve any issues.
- Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.
- Maintenance and updating of the relevant databases and spreadsheets.
- Processing postal applications and other customer information sent to our Edinburgh office.
What you will bring
Essential:
- Good IT skills (Microsoft Office suite, Internet, use of databases).
- Demonstrated ability of working in a team support role.
- Excellent organisational skills. Ability to prioritise tasks within a demanding environment.
- A proven track record in delivering excellent customer service.
- Strong interpersonal skills and written skills.
- Excellent attention to detail, alongside excellent numeric skills.
- Ability to work to deadlines across a range of tasks.
- Self-motivation, enthusiasm, and willingness to learn.
- An interest in sustainability and renewable energy.
- Ability to work with minimal supervision.
Desirable:
- Knowledge and understanding of energy efficiency and renewable energy.
Apprenticeship
Successful completion of all training and workplace objectives will lead to an apprenticeship qualification in: Digital Applications SCQF Level 6.
Important dates
Applications close 23:59, 6 March 2026. Skills Assessments are intended to be held week commencing 9 March. The skills assessment will last for one hour. The assessment will take the form of a timed written exercise, with a full brief provided in advance and a debrief afterwards. Interviews are intended to be held weeks commencing 16 and 23 March 2026.
Application guidance
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
These are just some of the benefits we offer.
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with our team. We will do our very best to support you.
As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the contract means that we are required to comply with UK Government standards when carrying out pre-employment checks. This check is known as the Baseline Personnel Security Standard (BPSS). The BPSS checks will include a basic criminal record check, verification of identity, verification of right to work in the UK and your previous 3 years employment history. Information obtained will only be used for the purposes of assessing your suitability for the role. If successful, any offer of employment will be conditional pending the successful completion of the BPSS checks.
More information on the checks can be found in the official guidance.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and experiences to apply. We are a Disability Confident Committed employer and ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme.
We are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Digital Applications SCQF Level 6 Apprentice Operations - Operational Delivery - Services Deliv[...] employer: Energy Saving Trust Limited
Contact Detail:
Energy Saving Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Applications SCQF Level 6 Apprentice Operations - Operational Delivery - Services Deliv[...]
✨Tip Number 1
Get to know the company! Research Energy Saving Trust and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Practice makes perfect! Prepare for the skills assessment by brushing up on your IT skills and familiarising yourself with the Microsoft Office suite. Being confident with these tools will give you an edge.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Energy Saving Trust.
We think you need these skills to ace Digital Applications SCQF Level 6 Apprentice Operations - Operational Delivery - Services Deliv[...]
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for this role. Highlight your relevant skills and experiences that align with the job description, especially your customer service and administrative abilities. We want to see how you can contribute to our mission!
Show Off Your Attention to Detail: Since this role involves checking information against set criteria, it’s crucial to demonstrate your attention to detail. Use specific examples in your application to showcase how you've successfully managed similar tasks in the past.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share your passion for sustainability and renewable energy, as this aligns with our values at StudySmarter. Let your personality shine through!
Submit Through Our Website: Don’t forget to apply through our website! This ensures your application is processed correctly. Plus, it’s a great way to explore more about us and what we stand for before you hit 'send'.
How to prepare for a job interview at Energy Saving Trust Limited
✨Know Your Stuff
Before the interview, make sure you understand the role and the company. Familiarise yourself with the Energy Saving Trust's mission and the specific grant and loan programmes you'll be supporting. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and maintain accuracy in your work, especially when dealing with customer information.
✨Demonstrate Customer Service Excellence
The role is customer service-focused, so think of specific instances where you've gone above and beyond for a customer. Highlight your strong interpersonal skills and how you resolve issues effectively. This will show that you can contribute positively to the team’s goal of delivering world-class customer experience.
✨Be Ready for the Written Exercise
Since there's a timed written exercise as part of the assessment, practice writing clear and concise reports or emails. Brush up on your IT skills, particularly with Microsoft Office, as you'll need to demonstrate your ability to handle administrative tasks efficiently during the interview process.
