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- Tasks: Deliver top-notch customer service and support energy-saving initiatives.
- Company: Join the Energy Saving Trust, a leader in promoting sustainability.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Other info: Diverse and inclusive workplace with remote work options available.
- Why this job: Make a real impact on climate change while building your career.
- Qualifications: Experience in call centres and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
The role
If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you! We are looking for individuals to join our team who can work independently whilst working towards team targets. We’re looking for someone who has good IT skills, excellent telephone, written and customer care skills. In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home.
The team
Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance. We bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society.
What you will do
- Provide excellent customer service, exceeding the minimum standard of call quality required.
- Ensure all enquiries are answered within specified service levels.
- Ensure all enquiries are accurately recorded within specified timescales.
- Provide timely and proactive follow-up information via telephone and via email.
What you will bring
- A passion for customer excellence.
- Excellent communication, listening and advice skills.
- Attention to detail for data input and quality.
For more information, please see the job description. Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
These are just some of the benefits we offer. Want to know more about how we make flexibility real? Check out our Benefits and Culture page.
Reasonable adjustments
We want to ensure that our recruitment process is inclusive of and accessible for everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.
To avoid disappointment
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Telephone Advisor Operations - Operational Delivery - Advice Delivery - Wales · Cardiff employer: Energy Saving Trust Limited
Contact Detail:
Energy Saving Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Advisor Operations - Operational Delivery - Advice Delivery - Wales · Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Energy Saving Trust. Understand their mission and values, especially around energy efficiency and sustainability. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephone communication, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference when you’re on the line with customers.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but that you genuinely care about helping people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace Telephone Advisor Operations - Operational Delivery - Advice Delivery - Wales · Cardiff
Some tips for your application 🫡
Craft a Stellar Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your customer service experience and passion for energy efficiency. Tailor it to show how you can contribute to our mission at Energy Saving Trust.
Anonymise Your CV: Remember, we want to keep things fair and unbiased. Remove your name, address, and any identifying details from your CV before submitting it. This helps us focus on your skills and experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in as soon as you can to avoid disappointment!
How to prepare for a job interview at Energy Saving Trust Limited
✨Know Your Stuff
Before the interview, make sure you understand the role and the company. Familiarise yourself with Energy Saving Trust's mission and values, especially their focus on energy efficiency and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since the role is all about delivering excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations to demonstrate your ability to exceed call quality standards.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication and are keen to provide the best advice, which is crucial for this role.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about the team dynamics, the training process, or how success is measured in the role. It shows your interest in the position and helps you gauge if it’s the right fit for you.