At a Glance
- Tasks: Provide top-notch support for cloud-hosted software in the energy trading sector.
- Company: Join Energy One, a leader in innovative energy trading solutions.
- Benefits: Enjoy competitive pay, hybrid work, and career growth opportunities.
- Other info: Be part of a diverse team and contribute to exciting global projects.
- Why this job: Make a real impact in a dynamic industry while developing your tech skills.
- Qualifications: Experience with web applications, SQL, and a passion for technology.
The predicted salary is between 36000 - 60000 € per year.
Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights. We are looking for a customer-focused Support Analyst to join our dynamic Client Services & Support Team. This role is central to delivering high-quality support across our suite of Energy One application software products, with a strong emphasis on cloud-hosted services in Microsoft Azure and AWS.
You will be responsible for managing incidents, supporting application functionality, coordinating releases, and delivering exceptional customer service. Your insights and interactions with clients will help shape the future of our products, ensuring they remain competitive and aligned with evolving customer needs.
Job Requirements- Experience supporting and troubleshooting complex web applications and web server-based software, ideally in a cloud-hosted environment.
- Working knowledge of Microsoft SQL Server, including query writing and use of SQL Server Management Studio (SSMS).
- Familiarity with Internet Information Services (IIS) and Windows Server environments (2012 and above).
- Basic understanding of networking and infrastructure concepts (e.g., DNS, firewalls, load balancing).
- Proficiency with Windows OS and Microsoft Office, especially Excel for data analysis and reporting.
- Incident management and root cause analysis (RCA) capabilities, with a focus on resolving issues efficiently and communicating clearly with stakeholders.
- Ability to manage time effectively, prioritise tasks, and deliver under pressure in a fast-paced support environment.
- Demonstrates a passion for technology, with a proactive mindset, natural curiosity, and a drive to solve problems and support customer success.
- Bachelor’s degree in IT, Business, or a related field; certifications such as ITIL, ISO 27001, PMP, or CSM are advantageous.
- Exposure to Microsoft Azure, AWS, or other cloud platforms.
- Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models.
- Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance.
- Deliver high-quality application support for Energy One’s cloud-hosted software products (Azure & AWS), ensuring timely resolution of incidents and service requests in line with SLA commitments.
- Act as a customer advocate, building strong relationships and ensuring clients achieve maximum value from our solutions through effective use, configuration, and adoption.
- Manage the full incident lifecycle, from triage and troubleshooting to resolution and root cause analysis, maintaining clear and proactive communication throughout.
- Support release management activities, including deployment coordination, validation of new features, and ensuring customers are informed and prepared for changes.
- Collaborate with customers to understand their business needs, identify opportunities for optimisation, and guide them in leveraging advanced product capabilities.
- Promote customer success by identifying opportunities for product enhancements, customisation, and upselling of professional services.
- Maintain accurate documentation, including support procedures, known issues, and customer-specific configurations, to ensure consistency and knowledge sharing.
- Contribute to continuous improvement initiatives by sharing customer feedback and insights with internal teams to drive product and service enhancements.
- Participate in a 24x7x365 support rota, including on-call responsibilities, to ensure uninterrupted service and rapid response to critical issues.
Why You’ll Love It Here:
- A structured training program to develop your skills in business development and the energy sector.
- Career growth opportunities within a fast-growing international company.
- Competitive salary and benefits package.
- Hybrid working.
- Exposure to global energy markets and innovative trading solutions.
Ready to make your mark in one of the world’s most exciting industries? Energy One promotes diversity, inclusion and equal opportunity.
Support Analyst in Solihull employer: Energy One Limited
Energy One is an exceptional employer that prioritises employee development and offers a structured training programme to enhance your skills in business development and the energy sector. With a competitive salary and benefits package, along with opportunities for career growth within a fast-growing international company, you will thrive in a dynamic work culture that values diversity, inclusion, and equal opportunity while engaging with innovative trading solutions in the global energy market.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at Energy One on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you're comfortable discussing Microsoft SQL Server, cloud environments like Azure and AWS, and incident management. We want to see your passion for technology shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully resolved issues in a fast-paced environment. We love candidates who can demonstrate their ability to manage time effectively and prioritise tasks under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Energy One. Let’s get you started on this exciting journey!
We think you need these skills to ace Support Analyst in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with cloud-hosted environments, SQL Server, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you’re excited about joining Energy One. Let us know how you can contribute to our team and help our clients succeed.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their proactive mindset and ability to resolve problems efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Energy One Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-hosted environments, especially Microsoft Azure and AWS. Be ready to discuss your experience with SQL Server and IIS, as well as any troubleshooting you've done with web applications. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Service Skills
As a Support Analyst, you'll be the face of the company for clients. Prepare examples of how you've successfully managed customer relationships and resolved issues in the past. Highlight your ability to communicate clearly and effectively, as this is crucial for building trust and ensuring client satisfaction.
✨Demonstrate Your Problem-Solving Mindset
Energy One values a proactive approach to problem-solving. Think of specific instances where you've identified issues before they became problems or suggested improvements based on customer feedback. This will illustrate your natural curiosity and passion for technology, which are key traits for this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Practice how you would handle incidents, manage time effectively, and prioritise tasks in a fast-paced environment. Being able to articulate your thought process will demonstrate your readiness for the challenges of the role.
