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- Tasks: Be the go-to person for Council Tax enquiries, handling calls and emails with ease.
- Company: Join a busy Customer Contact team at Energy Jobline in Yeovil.
- Benefits: Enjoy a hybrid work model with 2 days remote and 3 days in the office.
- Other info: Great opportunity to grow your career in a dynamic environment.
- Why this job: Make a difference by supporting customers in challenging situations and resolving their queries.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Energy Jobline ZR in Yeovil is looking for a Customer Service Specialist to join a busy Customer Contact team. The role involves acting as the first point of contact for various services, particularly focusing on Council Tax enquiries.
Responsibilities include:
- Handling calls and emails
- Resolving queries
- Supporting customers in challenging situations
Candidates should have experience in customer service, strong communication skills, and the ability to handle sensitive enquiries. The position typically allows for 2 days of remote work and 3 days in the office.
Hybrid Council Tax Customer Service Specialist in Yeovil employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Council Tax Customer Service Specialist in Yeovil
✨Tip Number 1
Make sure you know the ins and outs of Council Tax before your interview. Brush up on common queries and how to handle them, so you can show off your expertise and confidence when speaking with potential employers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more at ease when discussing how you’d handle sensitive enquiries during the interview.
✨Tip Number 3
Don’t forget to highlight your experience in challenging situations. Think of specific examples where you’ve turned a difficult customer interaction into a positive outcome. This will demonstrate your problem-solving skills and resilience.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who are proactive and engaged, so make sure to showcase your enthusiasm for the role and the company.
We think you need these skills to ace Hybrid Council Tax Customer Service Specialist in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in handling sensitive enquiries. We want to see how your skills match the role of a Customer Service Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to resolve queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Council Tax and the services related to it. Brush up on common queries and issues customers face. This will show that you're not just a customer service pro but also knowledgeable about the specific role.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you effectively resolved customer issues. Practise articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
✨Demonstrate Empathy
Handling sensitive enquiries requires a good dose of empathy. Think of scenarios where you've had to support customers in challenging situations. Be ready to share these stories and explain how you approached them with care and understanding.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they handle remote work. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.