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- Tasks: Be the friendly voice for customers, handling enquiries and resolving issues.
- Company: Join a local authority with a commitment to community service.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Work in a supportive team with a focus on service improvement.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries.
Key responsibilities:
- Handling enquiries via phone, email, webchat and face-to-face
- Resolving queries at first point of contact where possible
- Accurately recording customer information on internal systems
- Escalating complex cases to relevant teams
- Supporting customers in sensitive or challenging situations
- Keeping up to date with services, policies and procedures
Additional responsibilities:
- Supporting colleagues with complex queries
- Contributing to service and process improvements
- Assisting with workload coordination and service delivery
About you:
- Experience in customer service or a contact centre environment
- Strong communication and problem-solving skills
- Comfortable handling high volumes and sensitive enquiries
- Good IT skills and attention to detail
- Able to work both independently and as part of a team
Desirable:
- Public sector or Council Tax experience
Working arrangements:
Typically 2 days remote, 3 days office based (flexibility required)
Customer Service Specialist in Yeovil employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Yeovil
✨Tip Number 1
Get to know the company! Research the local authority and their services, especially around Council Tax. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via phone, email, and face-to-face, it’s crucial to be clear and confident. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy, which is a big plus for this role!
We think you need these skills to ace Customer Service Specialist in Yeovil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially if you've worked in a contact centre. We want to see how your skills match the role of Customer Service Specialist!
Show Off Your Communication Skills: Since you'll be handling enquiries through various channels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved queries or handled challenging situations. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you brush up on the specifics of Council Tax and the services offered by the local authority. Familiarise yourself with common queries and how to resolve them, as this will show your potential employer that you're proactive and knowledgeable.
✨Practice Makes Perfect
Rehearse common customer service scenarios that you might face in the role. Think about how you would handle sensitive situations or complex queries. This will help you feel more confident and prepared when discussing your problem-solving skills during the interview.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your strong communication abilities. Use clear and concise language, and don’t hesitate to share examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, the challenges they face, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.