Service Technician in Windsor

About the role

The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Essential Duties

• Daily planning with the rest of the service team to establish repair strategies based on job priorities.
• Determine work required from the repair order.
• Diagnose vehicle in operation to determine issue, to verify customer’s complaint, and to plan repair strategy.
• Complete repairs efficiently within the time allowed.
• Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
• Submit a complete and accurate write-up for each repair performed.
• Road test vehicles to verify satisfactory repair (if you possess a CDL).
• Manual and computerized time posting on an ongoing basis.
• Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
• Coordinate with the rear parts counter, as needed on parts needed for the repair.
• Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
• Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
• Assist the Service Team with preparing accurate repair estimates when required.
• Update Service Manager on current repairs in process on a regular basis.
• Participate in ongoing training in an effort to increase skills.
• Maintain current certifications.
• Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm’s way.
• Provide and maintain a full set of hand tools and air tools.
• Leave the customer’s vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
• Be punctual at the start of your shift and when returning from lunch and breaks.
• Do not exceed one hour on diagnosis without approval from the Service Manager.
• Bring any additional repairs, immediately to the attention of the Service Team.
• Always wear your safety glasses when on the shop floor.
• Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc.
• Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
• Think company "first" & customer "first" & safety "first" in all day to day activities.

Qualifications

• Paccar and / or Cummins certification.
• Diagnostic / Repair experience with electrical / after-treatments systems.
• Brakes, Oil Changes, Clutch Jobs & other general truck repairs.
• 5 years working on heavy duty diesel trucks / equipment.
• Clean DMV record and current driver’s license.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate.

Cognitive and Physical Demands

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion, sex, national origin, veteran or status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.