At a Glance
- Tasks: Assist customers and manage administrative tasks in a dynamic office environment.
- Company: Join Kito Crosby Group, a leader in premium lifting accessories.
- Benefits: Gain valuable experience, training, and a supportive team atmosphere.
- Other info: Opportunity for growth and further training in a diverse team.
- Why this job: Be part of a company that values quality and customer service excellence.
- Qualifications: 5 GCSEs or equivalent, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
The Kito Crosby Group manufactures premium accessories used in lifting and material handling applications for a wide range of industries. The company is known for its uncompromising quality, premier customer service, and world-class training programs, offering a broad range of products suitable for the most demanding operating conditions. Products include wire rope clips, hooks, shackles, lifting clamps, hoist rings, overhaul balls, snatch blocks, crane blocks, and sheaves. The Company serves the land-based and offshore energy, construction and infrastructure, cargo handling and towing, marine, mining, and transportation industries.
About the Role
- Operational Administration: Organising weekly packs for operations, processing calibration orders (including raising pro-forma invoices), chasing proforma invoices for payment, processing and printing calibration certificates, invoicing any despatched goods, assisting customers with follow-up of calibration progress.
- Customer Service: Answering calls and enquiries, sending quotes to customers, loading new orders, requesting lead times for orders and quotes from Operations, processing repair orders.
- General: Supporting colleagues across the team where required, other duties consistent with the scope/grade of the position as may be required from time to time.
Qualifications
- Minimum of 5 GCSEs or equivalent at Grade C or above (including English, Maths), or equivalent training or experience.
- Associated work-related Degree.
Required Skills
- Previous office administration experience.
- Proficient in Microsoft Office Suite.
- Strong administrative experience with a focus on organisational skills.
- Excellent phone etiquette and communication abilities.
- Familiarity with data entry tasks.
- Customer focused and committed to ongoing service improvement, responsive to internal and external customer needs.
- A good team player with the skills to work within a diverse team.
- Cool and calm under pressure, with organisational skills, integrity, follow-through on tasks, and attention to detail.
- Understands the basics and importance of Health and Safety procedures.
- Willingness and aptitude to undergo further training.
- Hold a full UK driving license - is an advantage.
- Eligible to work in the U.K.
Customer Service Specialist in Waterlooville employer: Energy Jobline ZR
The Kito Crosby Group is an exceptional employer located in Waterlooville, offering a dynamic work environment that prioritises quality and customer service. With a strong commitment to employee development through world-class training programmes, staff enjoy ample opportunities for growth and advancement within the company. The collaborative culture fosters teamwork and innovation, making it a rewarding place for those seeking meaningful employment in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Waterlooville
✨Tip Number 1
Get to know the company inside out! Research Kito Crosby Group's products and values. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer calls, make sure you sound friendly and professional. Try role-playing with a mate to get comfortable before the real deal.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will help you demonstrate that you're the perfect fit for the operational side of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Specialist in Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous office administration roles and any customer service experience you have. We want to see how you fit into our world-class team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your excellent phone etiquette and communication abilities. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know the Company Inside Out
Before your interview, take some time to research The Kito Crosby Group. Understand their products and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Specialist, you'll need to demonstrate your ability to handle enquiries and support customers. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss how you can contribute to their commitment to premier customer service.
✨Be Organised and Detail-Oriented
Given the operational administration tasks involved, highlight your organisational skills during the interview. Bring along a portfolio or notes that showcase your experience with invoicing, order processing, and any relevant administrative tasks. This will illustrate your attention to detail and ability to manage multiple responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to stay calm under stress or work collaboratively with a team. Practising these scenarios will help you articulate your thought process clearly during the interview.
