Warehouse Operations Manager in London

Our client, a well-established and fast-growing organisation within the FMCG wholesale and food distribution sector, is seeking a driven and hands-on Warehouse Operations Manager to lead warehouse operations and deliver best-in-class service across a high-volume, fast-paced environment. This is an excellent opportunity for an experienced operational leader to build and develop high-performing teams while driving efficiency, service, and continuous improvement.

Reporting to the Head of Wholesale, the Warehouse Operations Manager will take full responsibility for the day-to-day running and optimisation of warehouse and operational activities. Leading multiple teams across goods-in, picking, packing, and dispatch, you will ensure customer orders are delivered on time, in full, and to specification, while maintaining strict cost control and operational excellence.

This role operates on a night shift pattern (12:00am – 9:00am, 5 days per week) and requires a strong leader who thrives in a fast-paced, time-critical environment.

• Lead, recruit, and develop a high-performing operations team, including supervisors and departmental managers.
• Drive a strong performance culture focused on accountability, delivery, and continuous improvement.
• Set clear objectives aligned to customer service KPIs, ensuring consistent achievement of on-time, in-full delivery targets.
• Oversee all warehouse operations including goods-in, storage, picking, packing, and dispatch.
• Ensure stock accuracy and integrity across both physical inventory and warehouse management systems.
• Maintain high standards of product quality, handling, and customer service throughout the operation.
• Monitor and improve order accuracy and fulfilment processes to meet customer expectations.
• Manage labour, operational, and infrastructure costs to drive efficiencies and reduce cost per order.
• Identify and implement process improvements to enhance productivity and operational performance.
• Develop and implement standard operating procedures (SOPs) to ensure consistency and scalability.
• Drive continuous improvement initiatives, using operational data and KPIs to inform decision-making.
• Collaborate with internal stakeholders to ensure alignment across departments and support overall business objectives.
• Build and maintain strong relationships with customers and internal teams to ensure service excellence.
• Oversee site management, ensuring safety, security, cleanliness, and operational readiness at all times.
• Ensure compliance with all health & safety, quality, and regulatory requirements.
• Manage operational infrastructure, including equipment, systems, and supplier relationships.
• Lead resource and workforce planning to meet fluctuating demand effectively.
• Support and lead operational projects, driving change and delivering measurable improvements.

• Proven experience in an Operations Manager or Warehouse Manager role within FMCG, food distribution, or wholesale environments.
• Strong leadership skills with experience managing large teams in fast-paced operations.
• Demonstrated ability to drive performance improvements and deliver against KPIs.
• Commercially aware with experience managing costs and improving operational efficiency.
• Strong understanding of warehouse operations, stock control, and logistics processes.
• Experience implementing SOPs, systems, and continuous improvement initiatives.
• Excellent organisational and problem-solving skills with the ability to manage multiple priorities.
• Confident communicator with strong stakeholder management skills.
• Resilient and adaptable, with the ability to perform under pressure in a time-critical environment.

To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.