At a Glance
- Tasks: Coordinate repairs and manage schedules to ensure top-notch service for customers.
- Company: Join a supportive team dedicated to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Great opportunities for ongoing training and career development.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: GCSEs in English and Maths or relevant experience; strong scheduling skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a Planner (32 hours per week), you will coordinate both responsive and planned repair activities, ensuring operatives are scheduled efficiently to deliver a high-quality service to customers.
This part-time role runs Tuesday to Friday.
Responsibilities
- Manage diary and schedule operatives for responsive and planned repairs.
- Prioritise work based on urgency, availability and location, keeping appointments on track and within agreed timescales.
- Act as the central point of contact, keeping repairs on track, managing changes and outstanding work, and ensuring compliance requirements are met.
- Work closely with operatives, supervisors and customer teams to communicate clearly and keep everyone informed.
Qualifications
- GCSEs (or equivalent) in English and Maths at grade 4/C or above, or equivalent relevant experience.
- Experience of diary management or scheduling, ideally within a responsive repairs or service environment.
- Previous experience in a customer-focused environment.
- Strong organisational skills with an eye for detail, ensuring appointments and records are accurate and up to date.
- Ability to prioritise workloads effectively, balancing urgent repairs, planned work and customer needs.
- Commitment to equality and diversity.
Benefits
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- Supportive team environment
- Other Requirements
- Successful candidate will be required to complete Right to Work checks.
- Location
- Trowbridge, ENG - BA14 7EE
- #J-18808-Ljbffr
We think you need these skills to ace Planner (32 hours per week) in BA14 in Trowbridge
Diary Management
Scheduling
Organisational Skills
Attention to Detail
Customer Service
Communication Skills
Prioritisation
