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- Tasks: Provide technical support and resolve issues for customers and teams.
- Company: Join a dynamic team in Leeds focused on customer satisfaction.
- Benefits: Flexible working hours, training opportunities, and a collaborative environment.
- Other info: Opportunity to work autonomously while being part of a supportive team.
- Why this job: Make a real difference by solving technical challenges and supporting projects.
- Qualifications: Experience in technical support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments.
To note: This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
What you’ll be doing:
- Providing technical support via phone and onsite to key stakeholders.
- Assisting with technical investigations and resolving a variety of site issues.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high‑quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
What we’re looking for:
- Experience in a helpdesk or technical support role.
- Strong customer‑facing and communication skills.
- Good IT literacy and problem‑solving ability.
Personal Attributes:
- Strong sense of ownership and accountability.
- A collaborative, flexible approach to teamwork.
- Able to work autonomously while staying aligned with a wider team.
- Broad infrastructure knowledge with a pragmatic, hands‑on approach.
- Values documentation and knowledge sharing.
Desirable:
- Experience with EPOS, retail systems, or store technology support.
- Exposure to technical analysis or basic programming.
Reporting to: Retail Service
Technical Support Consultant in Leeds employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your experience aligns with their needs. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to share them during interviews. Real-life examples can really help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Support Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Consultant role. Highlight your experience in helpdesk or technical support, and don’t forget to showcase your strong customer-facing skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be sure to mention any relevant experience with EPOS or retail systems if you have it.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with practical solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Familiarise yourself with common issues in helpdesk support, especially around EPOS and retail systems. Being able to discuss specific examples of how you've resolved technical problems will impress your interviewers.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Think about times when you've had to train others or explain solutions to non-technical stakeholders. This will demonstrate your strong customer-facing skills.
✨Demonstrate Team Spirit
Be ready to talk about your experiences working in teams. Highlight instances where you've collaborated with others to solve problems or improve processes. This shows that you value teamwork and can work autonomously while still being aligned with the team’s goals.
✨Prepare for On-Call Scenarios
Since the role requires flexibility with working hours, think about how you would handle being on call. Prepare examples of how you've managed urgent situations in the past, and be ready to discuss your approach to maintaining a work-life balance while being responsive to customer needs.