At a Glance
- Tasks: Lead and develop a customer service team while managing enquiries and performance targets.
- Company: Join Exide Technologies, a leader in energy storage solutions.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Fast-paced role with the chance to manage multiple tasks effectively.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Exide Technologies is looking for a Customer Service Supervisor to lead and develop the customer service team in Stretford, UK. The role focuses on meeting performance targets, overseeing customer enquiries, and managing stakeholder relationships.
The ideal candidate should have relevant experience in customer service, strong communication skills, and the ability to manage multiple tasks effectively.
The position offers a dynamic work environment in a leading energy storage solutions provider.
Customer Service Team Lead - KPI-Driven & Escalations in Stretford employer: Energy Jobline ZR
Exide Technologies is an exceptional employer, offering a vibrant work culture in Stretford that prioritises employee development and performance excellence. With a focus on teamwork and innovation, employees benefit from comprehensive training programmes and opportunities for career advancement within the leading energy storage solutions sector, making it a rewarding place to grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead - KPI-Driven & Escalations in Stretford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Exide Technologies on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Team Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to KPIs and escalations. We should be ready to share specific examples of how we've handled customer enquiries and improved team performance in the past.
✨Tip Number 3
Showcase our leadership skills! During interviews, we can highlight times when we've successfully led a team or managed multiple tasks. This will demonstrate our ability to oversee the customer service team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we're genuinely interested in joining Exide Technologies and contributing to their success.
We think you need these skills to ace Customer Service Team Lead - KPI-Driven & Escalations in Stretford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and leadership. We want to see how you've met performance targets and managed teams before, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead role. Share specific examples of how you've handled escalations and improved team performance.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to customer service. Be ready to discuss how you've met or exceeded these in your previous roles, as this will show you understand the importance of performance targets.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you effectively resolved customer issues or managed stakeholder relationships, as these are crucial for the role.
✨Demonstrate Multitasking Mastery
Be ready to share specific instances where you successfully managed multiple tasks at once. This could involve juggling customer enquiries while leading a team, so think of concrete examples that illustrate your organisational skills.
✨Research Exide Technologies
Take some time to learn about Exide Technologies and their position in the energy storage market. Understanding their products and values will help you tailor your answers and show genuine interest in the company during the interview.
