At a Glance
- Tasks: Lead and motivate a customer service team to deliver top-notch support.
- Company: Join Exide Technologies, a leader in sustainable battery solutions.
- Benefits: Competitive salary, career development, and a focus on sustainability.
- Other info: Be part of a global team dedicated to innovation and environmental responsibility.
- Why this job: Make a real impact in a dynamic environment while driving a cleaner future.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30000 - 40000 € per year.
Exide Technologies (www.exidegroup.com) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centered on recycling, sustainability, and environmental responsibility.
The Customer Service Supervisor is responsible for leading, motivating, and developing the customer service team to deliver a high quality, consistent service to customers. The role ensures customer enquiries and orders are handled efficiently, KPIs are met, and processes are followed in line with company standards. The Supervisor acts as a key point of escalation and a link between Customer Service, Sales, Operations, and other internal stakeholders.
Key Responsibilities
- Team Leadership & Performance Management: Lead, coach, and support the customer service team to achieve service levels and performance targets. Set clear expectations, conduct regular one‑to‑ones, performance reviews, and appraisals. Manage attendance, holidays, timekeeping, and adherence to company policies and procedures. Identify training needs and support ongoing development of team members.
- Customer Service Operations: Oversee day to day handling of customer enquiries, orders, complaints, and escalations. Act as the main escalation point for complex or high risk customer issues. Ensure accurate and timely processing of customer orders, documentation, and system updates. Monitor workload distribution and ensure effective resourcing to meet demand.
- Quality, KPIs & Continuous Improvement: Monitor team performance against agreed KPIs (e.g. response times, order accuracy, customer satisfaction). Review customer feedback and identify trends or improvement opportunities. Support implementation of process improvements to enhance efficiency and service quality. Ensure compliance with internal procedures, audit requirements, and quality standards.
- Stakeholder Management: Maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments. Liaise with customers as required to resolve issues and manage expectations. Provide regular reporting and updates to the Customer Service Manager.
Knowledge, Skills & Experience
Essential: Previous experience in a customer service or service administration environment. Experience supervising or coaching a team. Strong communication skills (written and verbal). Good organisational skills with the ability to prioritise and manage multiple tasks. Strong customer focus and problem solving ability.
Desirable: Experience working with CRM / ERP systems. KPI reporting and performance management experience. Experience in a manufacturing, service, or B2B environment.
Customer Service Supervisor in Trafford Park in Stretford employer: Energy Jobline ZR
Exide Technologies is an exceptional employer, offering a dynamic work environment in Trafford Park where sustainability and innovation are at the forefront of our mission. As a Customer Service Supervisor, you will lead a dedicated team, benefiting from ongoing professional development and a culture that prioritises employee growth and collaboration. With a commitment to recycling and environmental responsibility, Exide not only provides meaningful work but also contributes to a cleaner future, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Trafford Park in Stretford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Exide or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Exide's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in their mission of sustainability and innovation.
✨Tip Number 3
Practice common interview questions related to customer service and team leadership. We want to see how you handle tough situations, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Customer Service Supervisor in Trafford Park in Stretford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in leading teams and managing customer service operations, as this will show us you’re a great fit for the position.
Showcase Your Skills:Don’t forget to showcase your strong communication and organisational skills in your application. We want to see how you’ve used these skills in previous roles to achieve results and improve customer satisfaction.
Be Specific About Your Experience:When detailing your experience, be specific about your achievements. Use numbers or examples to illustrate how you’ve met KPIs or improved processes in past roles. This helps us understand the impact you can bring to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline ZR
✨Know the Company Inside Out
Before your interview, take some time to research Exide Technologies. Understand their commitment to sustainability and recycling, as well as their innovative battery solutions. This knowledge will not only impress your interviewers but also help you align your answers with the company's values.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you set clear expectations and managed performance, as this will demonstrate your capability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you handled complex customer issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you've maintained effective relationships with various stakeholders in previous jobs. Whether it's liaising with sales or resolving customer complaints, showcasing your communication prowess will be crucial.
