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For Companies At a Glance
- Tasks: Lead daily bus and coach operations, ensuring safety and efficiency.
- Company: Join a respected, family-run transport company with over 65 years of experience.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Enjoy a blend of office and site work with flexible hours.
- Why this job: Be a key player in a dynamic team, shaping the future of transport services.
- Qualifications: 3+ years in transport management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
A vacancy has arisen for a Bus and Coach Operations Manager for a well-respected, long-established privately-owned company. The ideal candidate will primarily be responsible for overseeing the daily operations of the private coach and bus functions of the business, ensuring the safe, efficient and cost-effective delivery of coach hire, tour, education, corporate and event transport services. This role requires high standards of customer experience, regulatory compliance and driver performance while supporting business growth and service excellence. The new role will be an important part of the Company’s management team and is integral in upholding DVSA Earned Recognition, Guild of British Coach Operators and other trade association standards.
THE COMPANY
The Limited Company is an award-winning passenger transport company which was established in 1961 and has grown into the successful business it is today. It employs almost one hundred staff – both full and part time, over various roles. Staff retention is incredibly good. The Company values its people, and the Directors believe that these people are what has made the business what it is today, in terms of success and customer service. We are an equal opportunity employer.
THE CANDIDATE
- Key Responsibilities
- Oversee day-to-day bus and coach operations to ensure safe, reliable and efficient operations.
- Plan and coordinate daily and long-term coach operations including private hires, tours, contracts, schools, airport transfers and corporate events.
- Assist in allocating vehicles and drivers efficiently to meet customer requirements and business needs.
- Manage operational changes, last-minute bookings, breakdowns and disruptions.
- Respond to customer queries and enquiries via telephone and email.
- Coordinate with maintenance teams to manage and understand fleet availability.
- Ensure compliance with transport regulations, operator licensing requirements, and safety standards.
- Monitor tachograph data, driver hours and working time regulations.
- Oversee daily walk-around checks and defect reporting procedures.
- Manage and upkeep vehicle telematics and CCTV systems.
- Monitor operational costs including fuel and vehicle utilisation.
- Improve fleet utilisation and profitability.
- Contribute to business growth strategies and service expansion.
- At least three years’ experience in coach/bus operations and transport management.
- Knowledge of bus and coach industry regulations and compliance standards.
- Strong understanding of driver hours regulations and compliance requirements.
- Sturdy leadership and team management experience.
- Experience with booking and scheduling software (preferably Distinctive Systems / Coach Manager) and fleet management systems (preferably Distinctive Systems / Vehicle Maintenance System).
- Valid PCV driving licence and enhanced DBS clearance.
- Excellent leadership and people management.
- Strong organisational and logistical planning skills.
- Strong problem-solving under pressure.
- IT proficiency (scheduling software, fleet systems).
- Commitment to high safety and compliance standards.
Hours & Salary
May require early mornings, evenings, weekends or on-call duties. Combination of office-based and depot/site-based work. Salary will be commensurate with experience and qualifications.
Why Join Us?
- 65 year established family ran business.
- Member of DVSA Earned Recognition, demonstrating high compliance standards and a strong safety culture.
- A genuinely influential leadership role at the core of the business.
- Support and development to help you succeed at management level.
Operations Manager in Stanley employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Stanley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Stanley Travel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. Show us you’re genuinely interested in being part of the team and how your experience aligns with their mission.
✨Tip Number 3
Practice common interview questions related to operations management. Think about scenarios where you’ve successfully managed teams or resolved issues under pressure – we want to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our family-run business.
We think you need these skills to ace Operations Manager in Stanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in bus and coach operations, compliance knowledge, and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of the industry and your commitment to high safety standards.
Showcase Relevant Experience: When filling out your application, make sure to showcase your relevant experience in operational management and customer service. We love seeing examples of how you've handled challenges in previous roles, especially in transport management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in the daily operations of bus and coach management. Familiarise yourself with the specific challenges and regulations in the industry, such as DVSA compliance and driver hours regulations. This knowledge will show that you’re not just interested in the role but are ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or managed operational changes. Highlight how you’ve improved efficiency or resolved issues under pressure, as this will resonate well with the company’s focus on service excellence.
✨Demonstrate Customer-Centric Thinking
The company values high standards of customer experience, so be ready to discuss how you’ve prioritised customer satisfaction in previous roles. Think of specific instances where you’ve gone above and beyond to meet client needs, especially in transport services, and how that aligns with the company’s ethos.
✨Prepare Questions About Growth and Compliance
Show your interest in the company’s future by preparing thoughtful questions about their growth strategies and compliance practices. Ask about how they maintain their DVSA Earned Recognition and what initiatives they have in place for staff development. This demonstrates your commitment to being part of their long-term success.