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- Tasks: Be the go-to person for Council Tax enquiries, handling calls and emails with ease.
- Company: Join a busy Customer Contact team at Energy Jobline in Yeovil.
- Benefits: Enjoy a hybrid work model with 2 days remote and 3 days in the office.
- Other info: Great opportunity to grow your career in a dynamic environment.
- Why this job: Make a difference by supporting customers in challenging situations and resolving their queries.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Energy Jobline ZR in Yeovil is looking for a Customer Service Specialist to join a busy Customer Contact team. The role involves acting as the first point of contact for various services, particularly focusing on Council Tax enquiries.
Responsibilities include:
- Handling calls and emails
- Resolving queries
- Supporting customers in challenging situations
Candidates should have:
- Experience in customer service
- Strong communication skills
- The ability to handle sensitive enquiries
The position typically allows for 2 days of remote work and 3 days in the office.
Hybrid Council Tax Customer Service Specialist in Somerset employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Council Tax Customer Service Specialist in Somerset
✨Tip Number 1
Make sure you know the ins and outs of Council Tax before your interview. Brush up on common queries and how to handle them, so you can show off your expertise and confidence when speaking with potential employers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more comfortable and prepared for those tricky questions about handling sensitive enquiries.
✨Tip Number 3
Don’t forget to highlight your experience in customer service during interviews. Share specific examples of how you've resolved challenging situations in the past, as this will demonstrate your ability to thrive in a busy Customer Contact team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and get to know you better, so don’t miss out on the opportunity to join our fantastic team.
We think you need these skills to ace Hybrid Council Tax Customer Service Specialist in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in handling sensitive enquiries. We want to see how your skills match the role of a Customer Service Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong verbal and written skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Council Tax and the services related to it. Brush up on common queries and issues customers face. This will show that you're not just a customer service pro but also knowledgeable about the specific role.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you effectively resolved customer issues. Practise articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
✨Demonstrate Empathy
Handling sensitive enquiries requires a good dose of empathy. Think of situations where you've had to support customers in challenging situations and be ready to share these stories. This will highlight your ability to connect with customers on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they handle particularly tough cases. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.