At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries via phone, email, and webchat.
- Company: Join a local authority with a commitment to community service.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Other info: Opportunity for growth in a dynamic public sector role.
- Why this job: Make a difference by helping people navigate important services.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries.
Key responsibilities
- Handling enquiries via phone, email, webchat and face-to-face
- Resolving queries at first point of contact where possible
- Accurately recording customer information on internal systems
- Escalating complex cases to relevant teams
- Supporting customers in sensitive or challenging situations
- Keeping up to date with services, policies and procedures
Additional responsibilities
- Supporting colleagues with complex queries
- Contributing to service and process improvements
- Assisting with workload coordination and service delivery
About you
- Experience in customer service or a contact centre environment
- Strong communication and problem-solving skills
- Comfortable handling high volumes and sensitive enquiries
- Good IT skills and attention to detail
- Able to work both independently and as part of a team
Desirable
- Public sector or Council Tax experience
Working arrangements
Typically 2 days remote, 3 days office based (flexibility required)
Customer Service Specialist in Yeovil in Somerset employer: Energy Jobline ZR
As a local authority, we pride ourselves on being an excellent employer that values our Customer Service Specialists in Yeovil. Our supportive work culture fosters collaboration and personal growth, offering opportunities for professional development while ensuring a healthy work-life balance with flexible working arrangements. Join us to make a meaningful impact in the community while enjoying the benefits of a stable public sector role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Yeovil in Somerset
✨Tip Number 1
Make sure you know the ins and outs of the Customer Service Specialist role. Brush up on Council Tax policies and procedures so you can impress during interviews. We want to see that you’re not just a good communicator, but also someone who understands the specifics of the job!
✨Tip Number 2
Practice your problem-solving skills! Think of common customer queries and how you would handle them. Role-playing with a friend or family member can help us get comfortable with those tricky situations we might face in the role.
✨Tip Number 3
Don’t forget to showcase your IT skills! Familiarise yourself with common customer service software and tools. Being tech-savvy will definitely give you an edge, especially when it comes to accurately recording customer information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Specialist in Yeovil in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially if you've worked in a contact centre. We want to see how your skills match the role of Customer Service Specialist!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you handle enquiries effectively.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've resolved queries or handled challenging situations in the past. This will show us that you're ready for the fast-paced environment of our Customer Contact team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you brush up on the local authority's services, especially around Council Tax. Familiarise yourself with common queries and how to resolve them. This will show that you're proactive and genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your responses to typical customer service scenarios. Think about how you would handle sensitive situations or complex queries. Practising with a friend or in front of a mirror can help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Highlight your communication and problem-solving skills during the interview. Use specific examples from your past experience where you successfully resolved customer issues or improved processes. This will demonstrate your capability and fit for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is right for you.
