At a Glance
- Tasks: Lead major ServiceNow transformation projects and optimise IT processes.
- Company: Join a global leader in digital transformation and IT services.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and community impact.
- Why this job: Make a real impact by modernising legacy systems with cutting-edge technology.
- Qualifications: 5+ years in IT transformation and strong ServiceNow experience required.
The predicted salary is between 60000 - 80000 £ per year.
Position: ServiceNow Project Manager - ITSM/ITAM
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London or West Midlands, UK (Hybrid - 3 days per week office)
Language: English
Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme, focused on modernising legacy ITSM processes and implementing AI‑enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring process standardisation, operational optimisation, and alignment with enterprise governance and compliance standards.
Key Responsibilities
- Programme Leadership & Delivery
- Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including:
- Planning and governance
- Delivery execution
- Risk and dependency management
- Budget and resource control
- Manage complex migration programmes across multiple IT and operational domains
- ServiceNow Transformation & Migration
- Oversee migration and transformation activities across:
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Integrated Risk Management (IRM)
- Patch Management
- Cloud Workflows
- End-to-End process integration
- Drive standardisation and optimisation of legacy processes using ServiceNow capabilities and best practices
- Stakeholder & Vendor Management
- Collaborate with:
- IT Operations teams
- Asset Management and Risk teams
- Infrastructure and Cloud Operations
- Business stakeholders and delivery partners
- Manage relationships with ServiceNow and third‑party vendors
- Change Management & Adoption
- Lead organisational change initiatives, including:
- Communication and engagement plans
- Training and adoption strategies
- Operational readiness activities
- Ensure smooth transition and adoption of new ServiceNow‑based processes
- Governance, Compliance & Quality Assurance
- Ensure all solutions align with:
- Enterprise governance standards
- Regulatory and audit requirements
- Data integrity and compliance controls
- Oversee:
- UAT and integration testing
- Performance and migration validation
- Defect management and resolution
Key Skills
- 5+ years’ experience delivering complex IT transformation programmes
- Strong experience leading:
- ServiceNow implementation and migration programmes
- Enterprise ITSM transformation initiatives
- Deep understanding of:
- ITIL processes and service management frameworks
- ServiceNow platform capabilities
- Experience across:
- ITSM
- SAM
- HAM
- IRM / GRC
- Cloud workflow environments
- Proven ability to manage:
- Large‑scale migration programmes
- Cross‑functional delivery teams
- Complex dependencies and governance requirements
- Strong communication, stakeholder management, and leadership skills
Applicants must be a UK resident and hold a valid right to work status.
ServiceNow Project Manager - ITSM/ITAM in London employer: Energy Jobline ZR
At Focus on SAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing you to balance your professional and personal life while engaging in meaningful projects with global leaders in digital transformation. With a strong emphasis on employee growth and development, we empower our team members to take on challenging roles that not only enhance their skills but also contribute to impactful outcomes for communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - ITSM/ITAM in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially around digital transformation and IT services. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with ServiceNow and ITSM/ITAM clearly and confidently. Highlight specific achievements that demonstrate your ability to lead complex migration programmes and manage stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can drive innovation and make an impact in the tech world.
We think you need these skills to ace ServiceNow Project Manager - ITSM/ITAM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Project Manager role. Highlight your experience with ITSM and ITAM, and don’t forget to showcase any relevant projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in your past roles that relate to ServiceNow transformations and how you’ve driven successful migrations.
Showcase Your Leadership Skills:As a Project Manager, your leadership skills are crucial. In your application, give examples of how you’ve led teams through complex projects, managed stakeholders, and ensured smooth transitions. We love seeing strong leadership in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its capabilities, especially in ITSM and ITAM, and be ready to discuss how you've successfully implemented or migrated processes in the past. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Demonstrate Your Project Management Skills
Prepare to share specific examples of large-scale IT transformation programmes you've led. Focus on your planning, governance, and risk management strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think about how you've successfully collaborated with various teams in previous projects. Be ready to discuss your approach to communication and engagement plans, as well as how you’ve handled any challenges that arose during those collaborations.
✨Show Your Change Management Expertise
Change management is crucial for a smooth transition to new processes. Prepare to talk about your experience leading organisational change initiatives, including training and adoption strategies. Highlight any successful outcomes from these initiatives to demonstrate your ability to drive change effectively.
