Security & Operations Control Analyst in Edinburgh

Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based). Our client seeks dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. This is a desk‑based role operating from a control room, delivering frontline security support to a high‑volume environment of incidents, alarms and inquiries primarily via telephone.

Contract Details

• Location: 100% Office Based in Sighthill North, Edinburgh
• Pay Rate: £15.81 per hour, night shifts attract additional payment for unsociable hours.
• Contract Length: Until End of December 2026
• Shift Type: Rotating days and nights (12‑hour shifts). Full flexibility required; shifts include weekends and bank holidays. Blocks of day shifts followed by night shifts, with 4–5 rest days between rotations. 10 hours paid, 2 hours unpaid breaks per shift.

About the Role

You will manage a high volume of live incidents, alarms and inquiries across various channels, prioritise and work at pace to ensure the safety of colleagues, customers and property. This role requires a calm demeanour, attention to detail and the ability to stay focused under pressure.

Key Responsibilities

• Receive and manage inquiries via telephone, email and IT ticketing systems.
• Monitor and respond to physical security alarms and incidents.
• Handle high volume inbound and outbound calls with professionalism.
• Manage incidents from start to finish, following approved systems and playbooks.
• Liaise with colleagues, suppliers, contractors and emergency services.
• Accurately document all incidents and actions taken.
• Contribute to continuous improvement and quality assurance activities.

Essential Skills

• Strong customer service or call centre background.
• Confidence in handling high‑volume telephone calls.
• Ability to remain calm and focused under pressure.
• Excellent attention to detail and accuracy.
• Strong IT literacy and ability to work across multiple systems.
• Clear and professional communication skills.
• Self‑motivated and comfortable working independently, especially during night shifts.

Desirable Experience

• Background in security operations, alarm monitoring or incident response.
• Familiarity with IT ticketing systems (e.g., ServiceNow).
• Experience in regulated or time‑critical environments.

Ideal Candidate Profile

• Calm and resilient under pressure.
• Strong communicator with excellent customer service instincts.
• Highly organised and detail‑focused.
• Proactive and motivated.
• Comfortable with a phone‑heavy role and independent working during nights.

Training and Support

Enjoy a structured 6‑week training programme with classroom learning, on‑the‑job coaching and buddying with experienced operators. Ongoing senior support is available during nights and weekends.

Performance Measurement

Performance will be assessed through SLA adherence, accuracy in incident handling and the ability to work at pace in a high‑volume environment.

Vetting & Compliance

Full vetting required (DBS and credit checks). Candidates must be eligible to work in the UK.

Benefits

Initial contract until December 2026 with a strong likelihood of internal movement for high performers. Regular permanent and contract opportunities within the organisation. Exposure to a wider Physical Security and Operations team. Adecco Group UK & Ireland is an Equal Opportunities Employer.