At a Glance
- Tasks: Lead and optimise water hygiene service operations across the UK.
- Company: Established compliance services provider with a focus on operational excellence.
- Benefits: Salary up to £70,000, company car, pension, healthcare, and 25 days leave.
- Other info: Great long-term development opportunities in a growing organisation.
- Why this job: Make a real impact in a fast-paced, regulated environment while leading a large team.
- Qualifications: Experience in service delivery, operations, or compliance, preferably in water hygiene.
The predicted salary is between 60000 - 65000 £ per year.
An established compliance services provider is seeking an experienced Service Delivery Manager to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in the head office based in Ross-on-Wye and travel to sites as required.
The Role
Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting.
Responsibilities
- Lead service delivery and centralised scheduling functions
- Drive operational efficiency, productivity and margin improvement
- Oversee workforce planning, engineer deployment and scheduling accuracy
- Partner with regional leadership to ensure consistent, compliant service delivery
- Act as a senior escalation point for key clients and contracts
- Support tenders, mobilisations and commercial initiatives
- Ensure health, safety, quality and regulatory compliance across operations
- Develop and report KPIs to senior leadership and board level
- Lead continuous improvement and digital transformation initiatives
Person Specification
The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment.
- Senior leadership experience in service delivery, operations or compliance
- Background in water hygiene, water treatment or a similar background (FM, Maintenance etc)
- Proven management of large, multi-site field service teams (200+ engineers)
- Strong understanding of compliance, legislation and risk management
- Experience working with major, multi-site clients (healthcare, FM, public sector or commercial)
- Strong financial and operational decision-making capability
Rewards & Benefits
- Salary up to £70,000 dependent on experience
- Company car or car allowance
- Pension and healthcare benefits
- 25 days annual leave plus bank holidays
- Long-term development opportunities within a growing organisation
- Performance-related bonus
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Energy Jobline ZR looking for candidates who are engaged and informed.
We think you need these skills to ace Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Energy Jobline ZR. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Energy Jobline ZR
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Energy Jobline ZR’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
