At a Glance
- Tasks: Troubleshoot and solve technical issues for production machinery at customer sites.
- Company: Join a fantastic international business with a global presence.
- Benefits: Enjoy competitive salary, private health insurance, and career growth opportunities.
- Other info: Dynamic role with excellent training and professional development prospects.
- Why this job: Make a real impact by supporting engineers and enhancing technical knowledge.
- Qualifications: Strong background in Electrical Engineering and problem-solving skills required.
The predicted salary is between 40000 - 45000 € per year.
Job Description
Technical Support Specialist - Production Machinery
£40,000 - £45,000 + Excellent Benefits
Rochdale
Key Responsibilities:
- Troubleshooting and problem solving following a fault or machine breakdown at customer site, ensuring equipment is restored to full operational efficiency as quickly as possible.
- Become a subject matter expert across the company's product line, providing technical guidance and hands-on support to Field Service Engineers when they are faced with more complex issues.
- Coach and mentor Field Service Engineers and Apprentices in order to improve technical knowledge within the team.
- Support with the planning of major projects, upgrades, and installations and provide remote technical input during installations, as required.
- Provide technical analysis/reports on parts and machine performance to internal departments within the business.
Ideal skills and experience:
- Strong background/qualifications in Electrical Engineering.
- Experience working with production machinery; packaging or pharmaceutical industry experience would be a particular advantage but not essential.
- Previous experience in a technical support role, either as a Field Service Engineer or similar remote support role.
- High attention to detail with strong problem-solving, troubleshooting and fault diagnosis skills.
- Excellent communication and customer service, with the ability to provide clear instructions and technical support remotely/over the phone.
Why should I apply?
- Chance to work for a fantastic, international business with a global footprint.
- Great opportunities for career growth, training and professional development.
- Fantastic company benefits including private health insurance.
Technical Support Specialist - Electrical in Rochdale employer: Energy Jobline ZR
Join a dynamic international business in Rochdale as a Technical Support Specialist, where you will enjoy a supportive work culture that prioritises employee growth and development. With excellent benefits including private health insurance and opportunities for career advancement, this role offers a chance to make a meaningful impact while working alongside a team of dedicated professionals committed to excellence in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - Electrical in Rochdale
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in technical support or electrical engineering. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Brush up on your troubleshooting skills! Since you'll be dealing with production machinery, make sure you can confidently talk through common issues and solutions. Maybe even prepare a few examples from your past experiences to share during interviews.
✨Tip Number 3
Show off your communication skills! As a Technical Support Specialist, you'll need to explain complex concepts clearly. Practice explaining technical problems and solutions in simple terms, so you're ready to impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in the role and the company.
We think you need these skills to ace Technical Support Specialist - Electrical in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in electrical engineering and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and personality!
Showcase Problem-Solving Skills:Since troubleshooting is key for this role, include specific examples of how you've solved complex issues in the past. We want to know how you think on your feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge and understand the company's product line. Be ready to discuss specific machinery you've worked with, especially in production or packaging. This will show that you're not just a candidate, but a potential subject matter expert.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot machinery or provide remote support. Being able to articulate your thought process will impress interviewers and demonstrate your ability to handle real-world challenges.
✨Communicate Clearly
Since this role involves providing technical guidance over the phone, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your communication skills. Clear communication is key in technical support!
✨Be a Team Player
Highlight any experience you have in coaching or mentoring others, especially Field Service Engineers or apprentices. Discuss how you’ve contributed to team knowledge and success. This shows that you’re not just focused on your own success, but also on helping others grow.
