At a Glance
- Tasks: Diagnose and resolve complex IT issues, providing expert support both remotely and on-site.
- Company: Join a leading Microsoft IT Support company with a friendly and inclusive culture.
- Benefits: Flexible hybrid work arrangement, career progression, and a supportive team environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for growth.
- Why this job: Transition from phone support to hands-on field work while making a real impact.
- Qualifications: Microsoft Certified with strong problem-solving skills and experience in hardware/networking support.
The predicted salary is between 35000 - 45000 £ per year.
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider?
Do you enjoy a mix of virtual support and would love to move more into on‑site hardware/networking field support?
We offer a generous flexible hybrid arrangement with some in‑office time weekly from Cambridge, and a team that genuinely makes you feel part of the company.
This role will allow you to transition from a phone‑focused position to a more hands‑on field support role.
We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist to join their growing operation.
As an IT Support Specialist you will play a crucial role in resolving complex technical issues and providing exceptional IT support to clients, both on and off‑site.
Responsibilities
- Diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support.
- Provide expert‑level guidance to junior support staff and assist them with troubleshooting and problem‑solving.
- Support 1st and 2nd line tickets when needed to meet business requirements.
- Travel to client sites to resolve technical issues that cannot be resolved remotely.
- Install, configure, and troubleshoot hardware, software, and network components.
- Conduct system audits and provide comprehensive reports on IT environments.
- Assist clients with IT infrastructure upgrades, migrations, and new system deployments.
- Provide on‑site training to clients as required.
Qualifications
- Microsoft Certified.
- Friendly, outgoing nature with strong problem‑solving skills.
- Ability to drive and travel to client sites.
- Experience with hardware and networking support preferred.
This is a Monday to Friday position with normal office working hours. The successful candidate will have the opportunity for career progression within the company.
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