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For Companies At a Glance
- Tasks: Lead a dynamic team in managing commercial enquiries and reservations for a fast-growing organisation.
- Company: Join an established company specialising in complex accommodation solutions.
- Benefits: Enjoy competitive salary, additional leave, casual dress, and employee discounts.
- Other info: Collaborative culture with opportunities for continuous improvement and professional development.
- Why this job: Shape strategy and drive results in a high-growth environment while building valuable B2B relationships.
- Qualifications: 5+ years of B2B sales leadership experience in hospitality or related sectors.
The predicted salary is between 40000 - 45000 ÂŁ per year.
An established, fast‑growing organisation specialising in complex accommodation solutions is seeking an experienced Commercial Reservations Manager to lead its commercial enquiry and reservations function. This senior‑level position is ideal for a driven, commercially astute sales leader who thrives on achieving results, developing B2B relationships, and shaping strategy in a high‑growth environment.
The Role
As Commercial Reservations Manager, you will take ownership of the end‑to‑end commercial performance of the reservations and enquiry pipeline. You will drive structured sales processes, optimise pricing and yield, and build long‑term corporate relationships to maximise revenue, retention and profitability. You will lead a high‑performing team, developing a culture centred on accountability, conversion and commercial excellence, while collaborating cross‑functionally to ensure seamless delivery and outstanding client satisfaction.
Key Responsibilities
- Commercial Leadership: Manage and develop the commercial enquiry and reservations team. Embed structured sales processes, KPIs and conversion standards. Personally close complex or high‑value B2B opportunities.
- B2B Sales & Account Growth: Build and deepen relationships across corporate, relocation, healthcare and agent sectors. Secure repeat, contracted and volume‑based business. Represent the business at client meetings, industry events and familiarisation visits.
- Pricing & Revenue Optimisation: Develop strategic pricing and yield approaches aligned with demand and diary optimisation. Analyse booking trends, length of stay and segment performance to drive profitable decision‑making.
- Reservations Management: Oversee enquiries from first contact to confirmation and handover. Ensure booking platforms remain up to date and aligned with brand standards. Maintain accurate data, same‑day enquiry response and operational clarity.
- Collaboration: Work closely with Sales, Operations, Revenue and Guest Services to ensure smooth delivery and exceptional guest experiences. Balance commercial outcomes with operational feasibility.
- Reporting & Insight: Produce detailed commercial performance reports. Conduct competitor analysis to maintain market competitiveness.
- Continuous Improvement: Enhance systems, processes and CRM/PMS utilisation. Support ongoing development, training and efficiency improvements.
About You
5+ years’ B2B commercial or sales leadership experience within accommodation, property, serviced apartments, hospitality or related sectors. Proven success in revenue growth, enquiry conversion and strategic relationship management. Strong commercial acumen with experience in yield, pricing and negotiation. Confident leader who can inspire teams and drive accountability. Analytical, organised and an excellent communicator. Skilled in CRM/reservations systems and Microsoft Office.
Benefits
- Additional leave
- Casual dress
- Company events
- Pension scheme
- Cycle to work programme
- Employee discounts
- Flexitime
- Health & wellbeing programme
- Referral programme
Commercial Reservations Manager in Poole employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Reservations Manager in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their market position and be ready to discuss how you can contribute to their success. Tailor your answers to show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your achievements and how they relate to the Commercial Reservations Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Commercial Reservations Manager in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Reservations Manager role. Highlight your B2B sales experience and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your achievements in revenue growth and team management that relate to the job description.
Showcase Your Analytical Skills: Since this role involves pricing and revenue optimisation, make sure to mention any relevant analytical skills or experiences. We love candidates who can demonstrate their ability to drive profitable decision-making!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As a Commercial Reservations Manager, you'll need to demonstrate your understanding of revenue growth and pricing strategies. Brush up on key metrics related to B2B sales and be ready to discuss how you've successfully driven results in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight how you've managed teams effectively. Be prepared to share specific instances where you inspired accountability and achieved high performance within your team.
✨Understand the Market
Familiarise yourself with current trends in the accommodation and hospitality sectors. Being able to discuss competitor analysis and market positioning will show that you're not just a candidate, but a strategic thinker who can contribute to the company's growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to optimise processes or handle complex B2B negotiations, and be ready to explain your thought process and outcomes.