At a Glance
- Tasks: Lead and optimise water hygiene service operations across the UK.
- Company: Established compliance services provider with a focus on inclusivity.
- Benefits: Competitive salary, company car, healthcare, and 25 days annual leave.
- Other info: Great long-term development opportunities in a growing organisation.
- Why this job: Make a real impact in a fast-paced, regulated environment while leading a large team.
- Qualifications: Experience in service delivery, operations, or compliance, preferably in water hygiene.
The predicted salary is between 60000 - 80000 £ per year.
An established compliance services provider is seeking an experienced Service Delivery Manager to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in the head office based in Ross-on-Wye and travel to sites as required.
The Role
Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting.
Responsibilities
- Lead service delivery and centralised scheduling functions
- Drive operational efficiency, productivity and margin improvement
- Oversee workforce planning, engineer deployment and scheduling accuracy
- Partner with regional leadership to ensure consistent, compliant service delivery
- Act as a senior escalation point for key clients and contracts
- Support tenders, mobilisations and commercial initiatives
- Ensure health, safety, quality and regulatory compliance across operations
- Develop and report KPIs to senior leadership and board level
- Lead continuous improvement and digital transformation initiatives
Person Specification
The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment.
- Senior leadership experience in service delivery, operations or compliance
- Background in water hygiene, water treatment or a similar background (FM, Maintenance etc)
- Proven management of large, multi-site field service teams (200+ engineers)
- Strong understanding of compliance, legislation and risk management
- Experience working with major, multi-site clients (healthcare, FM, public sector or commercial)
- Strong financial and operational decision-making capability
Rewards & Benefits
- Salary up to £70,000 dependent on experience
- Company car or car allowance
- Pension and healthcare benefits
- 25 days annual leave plus bank holidays
- Long-term development opportunities within a growing organisation
- Performance-related bonus
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Operations / Service Delivery Manager (Water Hygiene) in Ross on Wye employer: Energy Jobline ZR
As an established compliance services provider, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and operational excellence. Located in the picturesque Ross-on-Wye, our hybrid role offers the unique advantage of balancing strategic leadership with hands-on operational control, while providing competitive benefits such as a salary up to £70,000, a company car or allowance, and long-term development opportunities within a supportive environment. Join us to lead a dedicated team in delivering essential water hygiene services across the UK, making a meaningful impact in both public and private sectors.
