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- Tasks: Manage documentation and payments, ensuring accuracy in financial transactions.
- Company: Join Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Other info: Hybrid working policy allows flexibility to work from home up to 3 days a week.
- Why this job: Be part of a dynamic team making a real impact in the banking sector.
- Qualifications: Experience in customer service or back-office roles in financial services is essential.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We’re proud to combine strong values with a modern, customer-first approach.
The Role In this role, you will take ownership of all documentation, administration, and reconciliation activities, ensuring the accurate daily review, identification, and posting of customer payments across Buy-to-Let and Home Purchase Plan portfolios. You will form part of the centralised Payment Control team, supporting the processing of payments generated through Treasury, Real Estate, Commercial Finance, and BTL/HPP transactions, playing a key role in maintaining accuracy and efficiency across the function.
What you’ll be doing
- Conduct daily reconciliations for core Banking accounts, review transactions and identify fees types and various transaction types and pass entries in the general ledger core banking system.
- Identify payment classifications and update customer records in the customer servicing system.
- Identify between contractual repayments early prepayments and reflect accordingly in the customer services system, liaising with the Customer Services team as required, and ensure correct postings in the banking general ledger system.
- Process ad-hoc queries and payment refunds as requested, including complaint payments and refund of payments.
- Update customer service system customer records if required.
What we’re looking for
- Experience within a Customer Service/Back-office environment within financial services or banking.
- An understanding of transaction lifecycle management and know the principals of “four eyes” control.
- A keenness to work cross functionally and comfortable dealing with employees at all levels and be able to build cross divisional relationships.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you’ll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, age, reassignment, belief, marital status, or maternity.
Operations Analyst in London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Gatehouse Bank. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Show them you’re not just another candidate, but someone who truly fits their culture.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how your past experiences relate to the role of Operations Analyst and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience in customer service and back-office environments, and don’t forget to mention any relevant skills related to transaction lifecycle management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Gatehouse Bank and how your values align with ours. Be sure to mention your ability to build cross-divisional relationships.
Showcase Your Attention to Detail: Since this role involves daily reconciliations and accurate postings, make sure to showcase your attention to detail in your application. Provide examples of how you've maintained accuracy in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As an Operations Analyst, you'll be dealing with a lot of data and transactions. Brush up on your numerical skills and be prepared to discuss how you've handled similar tasks in the past. Familiarise yourself with key metrics relevant to banking operations, as this will show your understanding of the role.
✨Understand the Company Values
Gatehouse Bank prides itself on its Shariah principles and customer-first approach. Make sure you understand these values and can articulate how they resonate with your own work ethic. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around transaction lifecycle management and customer service. Think of examples from your previous experience where you successfully resolved issues or improved processes, and be ready to share them.
✨Show Your Team Spirit
Since the role involves working cross-functionally, highlight your ability to collaborate with different teams. Share examples of how you've built relationships across departments in the past, and express your enthusiasm for working in a team-oriented environment.