At a Glance
- Tasks: Lead a dynamic team to enhance quality assurance processes and drive impactful change.
- Company: Join a vibrant team at Capital One in Nottingham, focused on innovation and excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real difference by improving customer outcomes and driving quality assurance excellence.
- Qualifications: Strong analytical skills, attention to detail, and experience in quality assurance preferred.
The predicted salary is between 50000 - 60000 £ per year.
This is an opportunity to join a vibrant and fast-paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes.
What you’ll do
- Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business. Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business. Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions. Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate. Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team. Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term. Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives.
- Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals. Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement. Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business. Design effective reporting catering for a wide stakeholder audience.
- People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives. Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence. Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning. Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders.
- Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business.
What we’re looking for
- Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data.
- Great attention to detail to understand systems and technology, as well as operational processes.
- Preferable: Experience of using LEAN or Six Sigma methodology.
- Knowledge of conduct risk and compliance requirements.
- Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results.
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus.
- Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these.
- A passion for improving customer outcomes and Quality Assurance excellence.
- An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One.
- Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry.
Quality Assurance Process Lead in Nottingham employer: Energy Jobline ZR
At Capital One, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Quality Assurance Process Lead in Nottingham, you will benefit from a collaborative environment where innovation is encouraged, and your contributions directly impact our commitment to excellence. With access to continuous learning opportunities and a focus on customer-centric outcomes, you'll find a rewarding career path that aligns with your aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Process Lead in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to quality assurance and process management. We should be ready to share specific examples of how we've improved processes or tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Quality Assurance Process Lead in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Process Lead role. Highlight your experience with process management and any relevant methodologies like LEAN or Six Sigma. We want to see how your skills align with our needs!
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, don’t forget to include examples of how you've used data to spot trends or improve processes in your previous roles. We love seeing those actionable insights in action!
Emphasise Team Leadership Experience:As you'll be leading a team of QA process managers, share your experiences in people leadership. Talk about how you've created a high-performance culture and supported your team’s development. We’re all about fostering talent here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our vibrant team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Processes Inside Out
Before the interview, make sure you thoroughly understand the Quality Assurance processes relevant to the role. Be prepared to discuss how you would manage and evolve these processes, and think about specific examples from your past experience that demonstrate your ability to improve operational frameworks.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, come ready with examples of how you've identified trends or opportunities in data. Think about how you can articulate your approach to root cause analysis and thematic insights, as this will resonate well with the interviewers.
✨Demonstrate Leadership and Team Management
Be prepared to talk about your experience in leading teams, especially in a QA context. Highlight how you've created a high-performance culture, set clear goals, and supported team members through training and development. This will show that you can effectively manage and motivate a team.
✨Emphasise Stakeholder Engagement
The role involves working cross-functionally, so be ready to discuss how you've successfully engaged with various stakeholders in the past. Share specific examples of how you've communicated changes or improvements and how you've driven key priorities through effective stakeholder management.
