Process Manager - Financial Support in NG2 in Nottingham

About the role

Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes.

What you’ll be doing

• Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers.
• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.
• Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique.
• Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring.
• Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement.

Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include:

• Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes.
• Analysing and improving existing processes to ensure consistently great customer outcomes.
• Ensuring that processes are compliant with enterprise standards and regulations.
• Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly.
• Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner.
• Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks.
• Working with the Analysts to create new controls where needed.
• Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals.

What we’re looking for

• A keen attention to detail, to be able to understand key operational processes, systems and technology.
• An understanding of Collections processes.
• Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations.
• Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition.
• Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus.

Where and how you'll work

This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms.

Accessibility and support

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.